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Ian Topp profile image

Ian Topp

Manager Customer Continual Service Improvement at Colt Technology Services
Intro Book
Ian Topp is a seasoned IT professional with 19 years of experience in managing service operations, incident management, and project delivery, holding various roles at Colt Technology Services and BT.
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Location
Southend-On-Sea, England, United Kingdom, GB
Skills
  • Itil
  • Telecommunications
  • Service Operations
  • Incident Management
  • Project Management
  • Show all
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Bio

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Ian Topp is a seasoned IT professional with extensive experience in managing complex projects and operations. He holds a strong background in IT service management, with expertise in ITIL, telecommunications, and service operations. Topp has held various leadership positions, including Manager of Customer Continual Service Improvement at Colt Technology Services, where he was responsible for driving service improvements and managing customer reactive and proactive problem tickets. He has also worked as a Service Level Management Specialist and Project Manager at Colt Technology Services, and as a Nortel DMS engineer at Global One and BT. Topp has a strong educational foundation, having attended City and East London College and St Peters, Burnham on Crouch. He is proficient in multiple languages, including English, and has a deep understanding of the IT industry, with skills in project delivery, Prince2, and change management.

Experience

  • Colt Technology Services
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Manager Customer Continual Service Improvement
      • Jan 2015 - Mar 2018

      Line management of a geographically dispersed team (Spain/India) responsible for dealing with all enquiries related to Colt’s change management activities Operations problem manager accountable for the governance framework and management escalation for all customer reactive and proactive problem tickets ensuring the problem resolution activities by the technical functions are managed to an acceptable closure within the agreed SLA targetsFocus Care program/process owner responsible for driving agreed service improvements plans for customers experiencing quality of service issues across Colt’s core business processes of billing, service assurance and service delivery to the extent that the service provided is having an adverse effect on the customer business and Colts.

    • Service Level Management Specialist
      • Feb 2011 - Jan 2015

    • Project Manager
      • Sep 2001 - Feb 2011

    • Nortel DMS engineer
      • Mar 1999 - Sep 2001

  • Global One
    • London, United Kingdom
    • Nortel DMS Engineer
      • Sep 1996 - Mar 1999
      • London, United Kingdom

  • BT
    • London, United Kingdom
    • Engineer
      • Sep 1976 - Sep 1996
      • London, United Kingdom

Education

  • City and East London College
  • St Peters, Burnham on Crouch

Suggested Services

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Industry Focus. “Telecommunications”

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