Experience

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  BGIS UK & Europe

  • London, England, United Kingdom

  • CAFM Administrator

    • Jul 2023 - Present
    • London, England, United Kingdom

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  CBRE Global Workplace Solutions (GWS) EMEA

  • London Area, United Kingdom

  • Operations Administrator

    • Aug 2018 - Jul 2023
    • London Area, United Kingdom

    • Organise Callout Procedure for Subcontractors as required
    • Provide data for CBRE and client reports, involving status of Reactive and PPMs for the month
    • Assist Contract Support with the billing process, including invoices, purchase orders and WIP
    • Maintain E-Logbook system across whole university campus
    • Operate Concept Evolution CAFM system to update Assets, PPM/Reactive tasks
    

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  EMCOR Facilities Services

  • London, United Kingdom

  • Performance Manager (TUPE)

    • Sep 2017 - Jul 2018
    • London, United Kingdom

    • Manage a central helpdesk/work co-ordination team to provide administration support• Create, develop and ensure compliance against operational and support processes• Assist the Finance Manager with the billing process, including invoices, purchase orders and WIP• Support achievement of monthly KPIs through monitoring and auditing of service delivered• Manage and coordinate a function for all customer requests and visits, including sub-contractors

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  CBRE Global Workplace Solutions (GWS) EMEA

  • United States
  • Real Estate
  • 700 & Above Employee

  • Lead Contract Support

    • Jun 2015 - Aug 2017

    • Manage and support two Contract Support members, including Appraisals, training and development• Assisting Account Manager with Contract Review on a monthly basis• Assisting PPM team to organise attendance of subcontractors, parking, site reports, scope of works and billing • Ariba Super User (Compliance Tool) for contract – Raising and assigning to relevant members• Maintain Training Records for all team members, including internal and external courses, and E-Learning

  • CMMS Co-Ordinator

    • Jun 2014 - May 2015

    UBS Contract based at Broadgate• Updating CERM with remedial work from service reports• Produce weekly OP63's on QHSE Management Portal• Provide subcontractor data for Monthly report, including missed visits, critical & non critical works• Generate PPM's on four weekly basis and record completions• Maintain subcontractor files with all service reports and remedial actions for 48 subcontractors• Cover Helpdesk (Resource Co-Ordinator) when required• Operate Concept Evolution system to update Assets, PPM's, Planners, and Resources

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  MJ Quinn Integrated Services ltd

  • London, United Kingdom

  • Business Support Manager (Contract)

    • Feb 2014 - May 2014
    • London, United Kingdom

    • Authorise timesheets and worksheets for over 80 engineers and supervisors• Organise workload for administration support team• Produce monthly APR Report for client, showing all related teams KPI’s, Reactive and PPM statistics• Raise purchase orders for multiple accounts• Input and produce statutory testing reports, using NIC EIC software• Update spreadsheet for isolations carried out across tubelines affiliated train stations• Additionally support Business Manager including secretarial, correspondence (electronic and paper) diary arrangements, presentations and other admin support including liaison with key stakeholders.

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  Laing O'Rourke

  • Dagenham, Essex

  • CAFM Database Administrator (Contract)

    • Oct 2013 - Feb 2014
    • Dagenham, Essex

    • Create and support the CAFM system including asset management and PPM Creation• Log all reactive works on CAFM system, through communication via Phone and Email• Produce worksheets for small team of caretakers based at school• Act as a central point of contact for all external contractors• Support Dagenham Park School FM team, with weekly site audits• Produce bi-daily reports showing all completed and outstanding reactive/PPM works• Take minutes for weekly management meetings involving Laing O’Rourke and School staff.

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  Southend University Hospital

  • Southend on Sea, United Kingdom

  • CAFM Database Administrator (Contract)

    • Apr 2013 - Oct 2013
    • Southend on Sea, United Kingdom

    Support the redesign and upkeep of the CAFM system including asset managementLead a CAFM administrative team, on a day to day basis in accordance with hospital policies and proceduresOrganising work loads for 30 engineers by issuing reactive and PPM tasksAct as a central point of contact for all external contractorsEnsure all systems are in place, to support the helpdesk in task allocation, prioritising and dealing with urgent requestsProduce weekly reports which confirm mandatory/statutory maintenance standards are being achievedDevelop Service Level Agreements for core functions as agreed with service managersTo ensure that all new staff are trained to the required competency level

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  Spie Matthew Hall

  • London, United Kingdom

  • Account Administrator

    • Oct 2012 - Apr 2013
    • London, United Kingdom

    Assist in the running of facilities maintenance for the Societe Generale contractProduce monthly PPM reports for all Societe Generale sites via Crystal ConnectOrganising Purchase Orders and Payment Certificates, using the Sprint accounts systemAssist in the renewal of yearly maintenance contractsOrganising work loads for 10 engineers by issuing PPM and Reactive tasksTaking control of the Financial WIP (Work in Progress) and additional quotationsControl of all asset management via Concept 500 systemProduce minutes for all monthly client meetings

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  Buckingham Group Contracting Ltd

  • London, United Kingdom

  • Admin Manager (Contract Basis)

    • Jun 2012 - Oct 2012
    • London, United Kingdom

    Assist in the running of the facilities contract for the Handball Arena, during the Olympic and Paralympic games at London 2012 Manage a team of helpdesk staff using Concept Evolution, to raise reactive calls within SLA times Produce bi-daily reports to LOCOG and ODA, showing reactive jobs produced and current targets Organising Purchase Orders and Payment Certificates, using the Xpedeon accounts system Assist in the renewal of maintenance contracts Organising work loads for engineers by issuing PPM and Reactive tasks Take control of Financial WIP (Work in Progress) and additional quotations Working under pressure during Olympic and Paralympic games to meet all targets on a seven day week basis

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  Inviron Ltd

  • United Kingdom
  • Facilities Services
  • 400 - 500 Employee

  • Technical Administrator

    • Jun 2010 - Mar 2012

    Assist in the mobilisation of current and new contracts including asset verification and site surveysProduce bi-weekly Datastation compliance reports for Contract Managers within the Land Securities contractProvide Concept 500 training to Inviron staff when requiredTo support PDA users within the business to deliver training where requiredTo liaise with Contract Management teams to identify the requirement and scope of reactive and planned maintenance works in relation to the technical administration required on each contractTo assist and support the Inviron DNA processTo manage the Concept 500 system at site level to include input of data and the production of management reports, asset registers and plannersLiaise with senior members of staff to organise meetings and manage diaries where required

  • Site Administrator

    • Oct 2007 - Jun 2010

    Good rapport with both agents in the Land Securities call centre and with tenants occupying the properties managedOrganising purchase orders, quotes and invoices for sub contractors involving extra worksRun reports to show outstanding work orders for all Land Securities sites on the LPP contractSupply administrative cover for various sites within the Land Securities contractUse of various programmes including Lotus Notes, JD Edwards and Crystal ReportsEffectively managing inbound workload by email and telephone communicationInputting engineers time sheets, overtime and expenses onto billing systemAverage 40 calls taken per day Support 15 engineers within the City of London area of the Land Securities ContractDeal with 30 Subcontractors and 6 Service Partners within the contract

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  Land Securities

  • London, United Kingdom

  • Customer Service Representative

    • Feb 2005 - Oct 2007
    • London, United Kingdom

    Providing a high level of customer service on all contracts within the Customer Service CentreCreated strong working relationships through building rapport with service partners and customersAssessing client requests and processing accurately in accordance with contractual guidelinesWilling to engage in new activities as shown by requesting to train on numerous service partner hotline and mailbox functions Working as part of a team to achieve service level targetsProvide cover for team supervisor in their absence; including call monitoring and feedback, audits, chair team meetings, liaise with other team supervisors across both sites and across contracts to ensure effective running of the call centreEffectively managing inbound workload by email, taking ownership for responding in accordance with Service Level targetsProficient in a variety of contracts, processing requests accurately and reacting positively to changes.

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  Liberata

  • Romford, United Kingdom

  • Customer Service Administrator

    • Aug 2004 - Jan 2005
    • Romford, United Kingdom

    Successfully provided a high level of customer care to both external customers and financial advisorsAdvised on Barclays Life Assurance and Pensions, including monthly payments and surrender valuesAs part of a team we resolved 98% of customer enquiries at first point of contactProduced statements and letters for customers confirming policy values.

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  Telewest BroadBand

  • Basildon, Essex

  • Customer Service/Technical Representative

    • Jun 2001 - Aug 2004
    • Basildon, Essex

    Consistently met all targets, including, call monitoring, call duration and recording of customer information (wrap)Worked well in a team environment and provided support to help other team members in resolving customer issuesCovered the escalation line, in the absence of the management team, and resolved difficult customer complaintsSeconded to take team manager role, successfully covering for managers during their absenceCoached and monitored C.S.R's to improve asked development points and so help them achieve their targets.

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  Euromoney

  • London, United Kingdom

  • Administrator (Temporary Position)

    • Mar 2001 - Jun 2001
    • London, United Kingdom

    My duties as an administrator were to deal with any telephone and postal queries, update the subscription database for several publications produced by Euromoney, liaise with other departments to produce figures on subscription prices and packages and other general office duties.

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  AXS Telecom

  • London, United Kingdom

  • Customer Services Advisor

    • Jul 2000 - Jan 2001
    • London, United Kingdom

    My duties as Customer Services Advisor was to answer all calls promptly and efficiently, impart service information and instructions clearly to customers to prevent problems when attempting to use the service, report problems and give feedback to Team Leaders and make outbound calls when required.

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  ADC Environment

  • Essex, England, United Kingdom

  • Assistant Office Manager

    • Aug 1996 - Jul 2000
    • Essex, England, United Kingdom

    My duties as Assistant Office Manager were to answer telephone enquiries, complete general office duties, deal with press releases and jobs for the environmental publication we produced called The Environment Post. I began my job with ADC as a part time Office Junior, while I was studying at Basildon College. On completion of my course I began working full-time as a general office Assistant and progressed to the