Experience

• 

  UK National Audit Office

  • United Kingdom
  • Government Administration
  • 700 & Above Employee

  • Learning And Development Specialist

    • Apr 2016 - Present

    Working with subject matter experts to understand performance needs, define learning objectives and develop engaging content for digital, in-person, and blended learning programs.Using research and interviews with subject matter experts to capture information to use for developing new programs and learning modules. These modules can cover anything from a specific technical auditing standard to wellbeing ideas, or environment awareness to using social media.Advising the Learning and Development team on accessibility for all new programs and learning modules.Conducting User Experience (UX) tests. Improving the usability and accessibility of learning modules and learning platforms, as well as digital applications developed by other teams in the business.Guidance authoring for technical and personal skills.Assessing the effectiveness and impact of our programs and modules on the learner.Staying informed on any new trends in learning approaches, technology and tools to ensure we deliver innovative solutions to our internal clients.Deploying data analytics and innovative strategies to measure and improve the effectiveness of learning to achieve the firm’s short- and long-term goals. Report on appropriate measurement indicators, including return on investment metrics where possible.Project management and delivery. Learning and Development budget planning, monitoring and management.L&D Business Partnering with specialist business areas.

  • Information Manager

    • Jan 2001 - Apr 2016

    SharePoint configuration and development for document and records management. EDRM expert in SharePoint 2010, 2013 and OpenText. Information architecture, UI and thesaurus development.System testing management.SharePoint 2010 and SharePoint 2013 configuration.Data migration and software roll-out management.Prince 2 and Agile project management.Knowledge management.Library subscription management.

• 

  Hampshire County Council

  • Winchester

  • System Analyst

    • 2000 - 2001
    • Winchester

    Network Engineer, implementation and design.IT consultancy support as a qualified Microsoft Certified Systems Engineer.Third line support team member for software troubleshooting and installation.

• 

  National Library Board

  • Singapore

  • Systems Librarian

    • 1996 - 1999
    • Singapore

    Manage public library, ensure good customer relations, and supervise a large team of permanent and casual staff;Developed a Business Virtual Community website, developing content, services and sourcing business related online databases;Project team member for design, development and testing of the library’s replacement catalogue systems.Project team member developing web based multimedia educational content.System administrator for onsite LAN - servers, desktops, automatic book loan machines, automatic fine payment machines, multimedia terminals etc.Training staff of a wide variety of educational levels in databases and IT applications.