Experience

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  THE SCOTTISH FISHERIES MUSEUM TRUST LIMITED

  • United Kingdom
  • Museums, Historical Sites, and Zoos
  • 1 - 100 Employee

  • Managing Director

    • Sep 2021 - Jan 2024

  • Director Of Operations

    • Jul 2018 - Sep 2021

    Working with charitable trust to develop sustainable 5 year plan for national museum

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  Industrial Museums Scotland

  • United Kingdom
  • Museums
  • 1 - 100 Employee

  • Chair

    • Nov 2022 - Dec 2023

  • Chair

    • Nov 2022 - Jan 2023

  • Chair

    • Nov 2022 - Nov 2022

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  Compass Group

  • United Kingdom
  • Food and Beverage Services
  • 700 & Above Employee

  • Director of Operations & Regional Manager

    • Jul 2014 - Mar 2018

    Overall responsibility for multi-activity contract- British Army in Scotland.Locations throughout Scotland providing a variety of on site services and short term activations. Member of the Executive team for Compass in Scotland.

  • General Manager & Group Manager

    • Jun 2010 - Jun 2014

    Responsible for a number of key sites in Edinburgh and rapid activity contracts throughout Scotland.

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  Compass Group UK & Ireland

  • Regional Manager

    • Mar 2018 - 2018

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  Nottingham Trent University

  • Nottingham, United Kingdom

  • Head of Trading Services and Business Development

    • Aug 2009 - Feb 2010
    • Nottingham, United Kingdom

    Define strategy to develop, execute and manage all Trading Services over 3 campuses with £5m turnover. Review and introduce operating standards in all trading areas. Integrate commercial / marketing initiatives designed to grow member markets. Communicate with customers and management team to coordinate overall business developments. Define key strategies to achieve corporate goals. Implement market research and analyses. Play integral role in product development activities including adopting new brands .Leadership, coaching and development of 250 staff. Develop new income streams via business development initiatives across all sectors of University activities.

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  University of Edinburgh

  • Area Manager

    • Apr 2004 - Aug 2009

    Developed and managed multi site operations including retail, catering, bar entertainment and conference facilities with combined sales of £6.5m. Develop and introduce new Food & Beverage concepts. Operation of Edinburgh Festival services with sales of £1.5m. Design of new marketing programmes to increase overall sales and customer experience. Provide leadership, training and direction to Central Area Team of 350 in order to maximise customer satisfaction and achievement of business objectives. Prepare annual budgets & competitive tenders to continue business growth/development.

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  Forte/Welcome Break

  • General Manager

    • Jan 1992 - Jun 2003

    Operational and financial responsibility for multi-site nationally branded operations with annual turnover of £150m including retail, catering, petrol stations & hotel brands. Train, coach and develop management team of 60 across complex multi discipline operations to achieve customer service excellence.Execute corporate brand improvements including network signage, brand operating standards & point of sale. Implementation of network mystery visitor programme, focus groups & quality audit systems. Manage marketing, promotions, loyalty schemes and third party incentives. Manage EPOS based stock and order systems for key corporate brands Opening and trading responsibility for new European sites in France and Hungary.

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  Center Parcs

  • Sherwood Forest Village

  • General Manager Catering Division

    • Oct 1987 - Jan 1992
    • Sherwood Forest Village

    Center Parcs holiday villages were a revolutionary new concept when launched in 1987. Sites could accommodate 3500 guests in a 400 acre site and provided full leisure, hospitality and retail services. Managed hospitality services for first UK village in Nottinghamshire and development of second village in SuffolkResponsibility and profit accountability for 15 multi-branded operations with an annual turnover of £35m. Catering offers from fast food to fine dining. Licensed operations included sports bars and large entertainment venues. Managing a multi functional conference and banqueting facility with capacity of 1500. Leading training and development of a service team of 500 staff. Produce operational standards manuals including menus, signage, brand standards & point of sale.

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  Forte

  • Throughout UK

  • Area Manager/General Manager

    • Aug 1976 - Oct 1987
    • Throughout UK

    Graduate trainee with 1st position in Airports Division and promotion to Area Management with Catering Division and Gardner Merchant Contract Catering.Extensive breadth of experience in team leadership and brand management