Experience

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  Ikos Resorts

  • Palma, Balearic Islands, Spain

  • Customer Service Representative

    • Mar 2024 - Present
    • Palma, Balearic Islands, Spain

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  Aphrodite Hills Resort Cyprus

  • Paphos, Cyprus

  • Guest relations assistant

    • Mar 2023 - Mar 2024
    • Paphos, Cyprus

    Worked as a guest relations assistant to support the front office department:-Duty manager tasks starting from the late afternoon -Handled guest complaints on a daily basis-Face to face interaction with guests in order to increase guest satisfaction-Assisted the front office department with check-in's/check-out's -Constant communication with all departments to deal with large groups-Arranged the necessary amenities for our VIP's depending their status-Organized tours in the hotel for travel agents, influencers-Escorted guests to their room and presented the hotel at the same time-In charge of dealing with French/English speaking golf groups

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  Grecotel Lux Me White Palace

  • Rethymno, Crete, Greece

  • Guest Relations Officer

    • May 2022 - Mar 2023
    • Rethymno, Crete, Greece

    Worked at the Guest Services Department of the Resort.During these months: I satisfied guests needs by various tasks:-Escorting them to rooms while completing the check-in procedure-In charge of going to all the restaurants/spaces and tried to find ways to increase guest satisfaction-Presented the hotel to guests and assisted them upon their arrival-Inspecting French/British guests-Communicating with guests and assisting them while being at the concierge desk-Assisted guests through our whatsapp concierge app

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  SANI RESORT

  • Khalkidhiki, Central Macedonia, Greece

  • E-Concierge And Telephone Operator Officer at the Sani Beach Resort

    • Jun 2021 - Nov 2021
    • Khalkidhiki, Central Macedonia, Greece

    Worked as a full time employee for 5 months at the Sani Beach Hotel as a E-Concierge and Telephone Operator officerE-Concierge Tasks:-In charge of the Whatsapp application of the Resort in order to maximize guest satisfaction.-Presented the Resort to new comers and in-house guests through emailing.-Assisted guests to book facilities and restaurants electronically or by phone.-Cooperated with reception with regard to personalize the guests more with the Sani Loyalty Program.-Responsible for English and French speaking guests when needed in order to assist them with their stay and generally present to them the facilities in the Resort.Telephone Operator Tasks:-Answered by phone to all guest questions about Sani Beach.-Assisted guests by connecting them to departments of their preference.-Prepared room keys during day time for our guests according to their Sani status.-In charge of communicating with other Ikos Resorts in order to exchange information and ideas for further development of the activities of Sani Beach Resort.

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  Hyatt Regency

  • Belgrade, Serbia

  • Cross Training at the Hyatt Regency Belgrade

    • Jan 2020 - Apr 2020
    • Belgrade, Serbia

    Undertook an internship of 4 months in the hotel in the following fields:-Human Resources-Finance and Accounting-Sales and Marketing-Housekeeping, Laundry and Bell Desk-Spa-Communication Centre-Front Office-Regency Club-Events Service-Metropolitan Grill(waiter)

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  Ministry of National Defence

  • Athens, Attiki, Greece

  • Mandatory Military Service at the Greek Navy Forces

    • Nov 2018 - Nov 2019
    • Athens, Attiki, Greece

    Mandatory military commitments accomplished.I served at the Hellenic Navy forces with the degree of administrative assistant in the Greek Ministry of National Defense. During my service I worked at the secretariat of the Minister and contributed in the following fields:- Electronic Filing through several military programs.-Transfer of documents to many different offices of the Ministry.-Received and guided high ranking officers to our office.-Delivery and collection of documents addressed to the minister.

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  Rodos Palace Hotel

  • Rhodes, Southern Aegean, Greece

  • Front Office Receptionist and Guest Relations assistant

    • Jun 2018 - Sep 2018
    • Rhodes, Southern Aegean, Greece

    Front Office:-Worked under the Protel System with regard to satisfying guest needs.-Provided information and assistance to the guests.-Learned Check-In/Check-Out Procedure.-Learned payment methods regarding large groups.Guest Relations:-Worked individually as an assistant to my manager on guest complaints.-Served guests and groups from many countries of the world.-Found ways to provide better solutions for guests regarding the hotel availability.-In almost constant cooperation with the front office to settle situations.

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  Hilton Cyprus

  • Nicosia, Cyprus

  • Front Office and Guest Relations Trainee

    • Feb 2017 - Jul 2017
    • Nicosia, Cyprus

    Tasks:1) Front Office:-Performing as a front office trainee for 3 months.-Daily Opera Use-Check-In/Check-Out Procedures.-Answering Phone calls from guests, different departments.-Dealing with complaints.-Payment Methods.-Room allocation efficiency.2) Guest Relations :-Dealing with Guest Relations for the last 3 months of my internship.-Guiding and assisting groups in the hotel.-Satisfying guest needs in terms of available rooms.-Providing general information to guests regarding restaurants, activities and events in Nicosia.-Taking care of special guests.

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  Hotel Grande Bretagne, a Luxury Collection Hotel, Athens

  • Athens, Attiki, Greece

  • Assistant Supervisor Trainee at the Housekeeping

    • Feb 2016 - Jun 2016
    • Athens, Attiki, Greece

    Tasks:- Supervising room tidiness.-In charge of controlling the housekeeping office.-Distributing tasks to the cleaning ladies.-Handling guest complaints when needed.-Being in charge of communicating with French and French speaking guests(Groups).-Provided further information to guests all over the hotel by telephone communication.