Experience

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  NOW Money

  • Dubai, United Arab Emirates

  • Head of Customer Service

    • May 2020 - Present
    • Dubai, United Arab Emirates

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  Azuga, Inc.

  • Bengaluru Area, India

  • Inside Sales

    • Aug 2018 - Jan 2020
    • Bengaluru Area, India

    inside sales GPS Telematics - The USA, Canada & New Mexico MarketAugust 2018 to January 2020• Experience gained within the International Sales environment• Lead generation, cold calling, email and text blast skills, product demonstration, sales and after sales relationship plus references• Achieved ARPU and MRR targets• Handled leads right from lead generation to nurturing, demo stage, trail stage& sales closure (Including self gen of leads)• Gained experience in handling marketing, website request and Inbound leads• Good sales conversion ratio• Client Management and after sales support• Handling queries and support system • Liaising between sales, support, finance and engineering • Worked on SalesForce (SFDC) and Outreach CRM tools

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  Green Energy Technologies

  • Bengaluru Area, India

  • Operations Manager

    • Mar 2017 - Jul 2018
    • Bengaluru Area, India

    Manager Operations Renewable Energy (Solar Power) - Indian Market March 2017 to July 2018• Knowledgeable expert in all aspects of the solar process, products, and systems• Setting up of operations process, sop, paper work and teams• Partnering with marketing channels• Creating marketing content and advertising• Partnering with local government agencies, technical service agencies, etc.• Team work, collaboration with local electricians, laborers & government agencies• Generating leads through direct walk in, IndiaMart, google ads & customer references• Product demonstration, site visit, government approvals, payments & billing• Monthly & Quarterly sales forecasting, planning and implementation• Achieve business plan & growth

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  First Advantage India

  • Bengaluru Area, India

  • Customer Service Lead

    • Aug 2014 - Feb 2017
    • Bengaluru Area, India

    Team Leader - Operations - Customer ServiceFedEx and Lexis Nexis - North America & Canada Market August 2014 to February 2017• Handled end to end education and employment screening process• Weekly, monthly and quarterly calls forecasting, planning and implementation• Weekly monitoring & team customer service coaching and feedback (One on one & team)• Providing soft skills, tools and service trainings (one on one & team)• Documenting and maintaining all verbal and digital correspondence of the team• The ability to understanding, generating & creating reports & monitoring tools• Analyzing issues, deriving and implementing solutions• Capacity Utilization Efficiency• Weekly, monthly and quarterly forecasting, planning and implementation• Weekly monitoring & team coaching and feedback (One on one & team)• Workflow management, Time & Team management Skills

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  Ocwen Financial Corporation - US

  • Bengaluru Area, India

  • Escalation Relationship Manager

    • Sep 2011 - Jan 2014
    • Bengaluru Area, India

    Banking (Lending services) - Escalations Relationship Executive ortgage Process - The USA Market September 2011 to January 2014• Manage collections process• Oversee complete mortgage servicing• Mortgage process: Modification, Escalations, Payments, Documents collection & processing (underwriting) and approvals• Setting up process to ease department functionality• Establishing solutions to adhere to customer requirements while followingcompany norms• Understanding in great details of the mortgage process• Handled escalations related to payments and modification processes• Liaising between tax, modifications, insurance & foreclosure teams• Proficient within both Hamp (Government) and Non Hamp modifications• Trained to help homeowners save their properties• Consistently achieved project targets, milestones and deadlines. • Generate daily, weekly and monthly process related reports using CRM tool & Microsoft applications (Word & Excel)

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  Firstsource

  • Bengaluru Area, India

  • Customer Service Associate

    • Aug 2010 - Sep 2011
    • Bengaluru Area, India

    Customer Service Associate Foxtel - Australian Process August 2010 to September 2011• Experience gained within the technical process• The ability to understanding bills• Upsell and Cross Sell all types of packages and offers• Sell through references - Inside Sales• Regularly upgrade my soft skills and technical skills

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  Ample Technologies

  • Bengaluru Area, India

  • Senior Executive Sales

    • Dec 2007 - Jul 2009
    • Bengaluru Area, India

    Sales Team - Senior Executive - Retail Apple Products - Bangalore, India December 2007 to July 2009• Handled end to end sales - product demonstration & showroom sales. On-site demo, sales & product Installation• Consistently achieved or exceeded sales target• Sold all Mac products• Sold to International celebrities• Handled enterprise level sales for hospitals• Experience gained within the technical process• Proficiency in Mac OS, IOS, iWork and iLife• Excellent communicational (verbal and written) capability, excellent & effectivecustomer service• Exceptionally organized, ensuring multi-tasking along with working efficientlyto company processes• Analyzing technical issues, deriving and implementing solutions• Regularly upgrade my soft skills and technical skills• Regularly attend to product and sales trainings conducted by Apple

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  Future Group India

  • Bengaluru, Karnataka, India

  • Sales Executive

    • Jun 2005 - Dec 2007
    • Bengaluru, Karnataka, India

    * Handled sales in the Apparels Section - Ladies and Kids* In Charge of stock handling* Daily stock take* Daily sales reporting * Visual merchandising to improve sales as per season and relevance * Learnt everything about cloth materials, seasons and color blocking and display * Introduced to the sales world

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  KempFort Mall

  • Bengaluru, Karnataka, India

  • Toy Promoter and Photo Printing Executive

    • Nov 2004 - Jun 2005
    • Bengaluru, Karnataka, India

    * Joined as a junior toys Promoter* Interacted with kids and sold toys* Moved to photo printing section - Tshirt, mugs and wall hanging printing * Introduced to computers and softwares used to edit and print* Introduced to sales