Experience

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  Roland Europe Group

  • Swansea, Wales, United Kingdom

  • Customer Support

    • Jun 2020 - Present
    • Swansea, Wales, United Kingdom

    Use of the Zendesk portal to engage and support end-users with their products.Liaising closely with product specialists,Technical support for Roland/BOSS range of products.Working with customer to identify actual fault(s) on the product.Utilising online systems with respect to stock and order processing of replacement products/parts.Arranging collection of the faulty products and ensuring closure of the customer issue.Follow up any outstanding returns on a regular basis to ensure that outstanding balances remain low and customer satisfaction is maintained and exceeded wherever possible.Constantly ensure that our returns/repairs policy is in line with our J-Sox Procedure.In the event of holidays etc, work as a team to ensure a smooth handover of processes as and when required.Assisting with all customer related promotional enquiries.Accurate and timely completion of data entry.Communication and Reporting                                                                                                                          Communicates with clarity both internally and externally.  An excellent verbal and written communicator.Provides accurate information both internally and externally.Attend, participate and contribute to all meetings.Actively involved in helping to make changes to improve the service offered.Exceptional organisation skills and ability to prioritise tasks and also plan ahead.Re-acting and resolving customer enquiries.Reporting and analysis of data.Teamwork and collaboration with everyone.Supporting an internal multi functioning/multi-tasking Customer Team.Supporting field sales team and Planet Staff.Develops relationships and communicates with all customers, internal and external Roland Staff.

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  huwllwguitar.com

  • United Kingdom

  • Freelance Music Professional

    • Aug 2016 - Present
    • United Kingdom

    Guitar Tutoring - Hûw Lloyd-Williams Guitar TuitionMixing and Mastering Tutorial Music VideosFunction musician performing at weddings, parties and public venues.https://huwllwguitar.com

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  Rocksteady Music School

  • West Sussex, United Kingdom, United Kingdom

  • Band Leader

    • Aug 2017 - Feb 2020
    • West Sussex, United Kingdom, United Kingdom

    Rocksteady employs Professional Musicians to teach band skills to primary and secondary school children. Working solo and managing dynamic workload: deployed to several schools, sometimes to up to 10 schools in one week.Managing training and organisational material on Rocksteady’s portal. Making music accessible to as many children as possible for maximum impact and to strengthen the Rocksteady brand.Communicating with schools and parents: educational progress of children, important dates, act as Rocksteady’s ambassador.

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  Merivale & Surf Camp Australia

  • Sydney, New South Wales, Australia

  • Visiting & Working In Australia

    • Mar 2017 - Sep 2017
    • Sydney, New South Wales, Australia

    Bartender – Merivale Restaurant and Bar, Sydney Overseeing cleanliness and ensuring welcoming atmosphere, stock-control, prepping cocktail ingredients. Camp Volunteer – Surf Camp Australia, Gerroa, New South WalesResponsible for the maintenance and general upkeep of the camp, cooking bulk meals for up to 100 customers twice daily, oversee safety and security, keeping customers entertained and relaxed for their maximum enjoyment of the camp.

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  Pets Corner

  • Haywards Heath

  • Sales Advisor

    • Apr 2016 - Nov 2016
    • Haywards Heath

    Acting as Duty Manager: entrusted with opening and closing the store and daily running of the store without a manager present, built extensive knowledge of the wide variety of products, nutrition, promotions etc. Leading staff training and inductionsOverseeing stock and sales administration: processing deliveries: checking for discrepancies, stock management: transfers and stock takes, cashing up and banking, liaising with other stores and head office. Responsible for Optimum Customer Experience: in a friendly and informative fashion providing each customer with best advice and guidance to improve their pets’ quality of life; maintaining and building relationships with customers.

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  Revolution Bars Group PLC

  • Brighton, United Kingdom

  • Bar Supervisor

    • Jun 2012 - Dec 2015
    • Brighton, United Kingdom

    Leading a successful, cohesive, and happy team in a high-pressure, fast paced, and ever-changing environment. Developing new staff training ideas to improve customer service.Running staff initiation and training sessions.Managing multiple relationships and effective communication with management, senior colleagues, staff and customers.

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  Azure Catering Services Limited

  • Brighton, United Kingdom

  • Kiosk Assistant

    • Jun 2011 - Jun 2012
    • Brighton, United Kingdom

    Working in a high-pressure, noisy & fast-paced environment; Training new staff: till use & stock knowledge; Ensuring adherence to strict health & safety regulations; Bar tending and Stock control.

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  Sainsbury's

  • Haywards Heath, West Sussex, England

  • Customer Service Assistant

    • Oct 2006 - Jun 2011
    • Haywards Heath, West Sussex, England

    Working at speed and meeting service targets; Using in-house software and tills; Ensuring high quality customer service; Acquiring and maintaining brand and product knowledge.