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Hussam Alshawabkeh
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- Customer Satisfaction
- Automotive
- Vehicles
- Automotive Aftermarket
- Parts
- Show all
Bio
Credentials
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2014 KAIZEN Marathon, Certificte of Appreciation
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TOYOTA , TMC ( KODOWARI EVALUATOR )
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Experience
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Saic Motor Co., Ltd.
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Dubai Emirate, United Arab Emirates
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Regional Aftersales Manager
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Nov 2016 - Present
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Dubai Emirate, United Arab Emirates
MG vehicles Aftersales Manager
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Abdulateef Jameel Co.
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Jeddah
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After-sales S. Manager - WS Department
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Jul 2000 - Oct 2016
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Jeddah
# Managing and Development Dealers/Wholesalers network After sales Center’s in the kingdom in terms: - After sales Operations (Parts & Service):- Implement budget & sales revenue.- Managing customer Retention by Service Marketing. - Customer satisfaction & Fix it Right. # Manage establishment new Dealer Toyota Home project: - Facility & Layout.- Manpower Requirement & Organization.- Development Parts & service operation system. - Manages activities (KPI’s) that focus on changing dealer mind set.
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Hyundai Workshop Engineer.
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Oct 1998 - Nov 1999
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Dammam
• Monitor and record the causes of repeat repairs• Ensure all Technicians are appropriately dressed and ready for work on time• Assist Technicians with diagnosis of difficult repairs
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Education
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1991 - 1996Jordan University of Science & Technology
Bachelor's degree, Mechanical Engineering
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Industry Focus. “Motor Vehicle Manufacturing”
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