Experience

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  Burgan Bank

  • Kuwait
  • Banking
  • 700 & Above Employee

  • Assistant General Manager

    • Jun 2022 - Present

  • Head of Business Excellence

    • Aug 2021 - Aug 2023

    Responsible for overseeing and driving Burgan Bank’s continuous improvement initiatives. Work to streamline operations, improve efficiency, and boost overall business performance. The duties involve:Developing and implementing a business excellence strategyIdentifying and analyzing key business areas for improvementLeading and managing a team of process improvement specialistsImplementing and maintaining performance measurement systemsFostering a culture of continuous improvement within the organization

  • Head of Organisation & Methods

    • May 2014 - Jul 2021

  • Head of Client Complaints Unit

    • Feb 2012 - Apr 2014

  • Manager Quality Assurance

    • Jan 2008 - Jan 2012

    • Awarded for superior performance achievement (Elite member in 2009)• Designed and Developed Credit Eligibility Engine (Automation of loans approval process) for retail banking loans.• Managed ISO 9001:2008 re-certification process for Burgan Bank. • Developed, implemented, communicated and maintained a quality plan to bring the Bank’s Quality Systems and Policies into compliance with quality system requirements.• Led the development, implementation, communication and maintenance of Quality Systems policies and procedures for the Bank according to the approved Quality System and liaison with certification bodies on matters relating to QMS certification.

  • Manager Branches Operations Development

    • Jan 2007 - Jan 2008

    • Awarded for superior performance achievement (Elite member in 2008)• Managed the process redesign of the branch originating consumer loans, credit cards and customs Duty payment processes and user requirements documentation.• Supported and assisted the AGM - O&M Dep. on issues of strategic importance in relation to business practices and operations.• Developed, reviewed and continuously improved the branches internal operational/administrative procedures, systems and policies in line with bank strategy which led to improving customer experience.

  • Branch Roll Out Project Manager

    • Jan 2006 - Jan 2007

    Strategic Consulting, including business plan & sales strategy development

  • Branch Manager

    • 2002 - 2006

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  Gulf Bank

  • Branch Manager

    • 1993 - 2002