Experience

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  Direct Couriers

  • Melbourne, Victoria, Australia

  • Account Manager

    • Apr 2024 - Present
    • Melbourne, Victoria, Australia

• 

  Melbourne Business School

  • Melbourne, Victoria, Australia

  • MBA Candidate

    • Sep 2023 - Apr 2024
    • Melbourne, Victoria, Australia

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  Mondiale VGL

  • Melbourne, Victoria, Australia

  • Key Account Manager

    • Apr 2021 - Dec 2023
    • Melbourne, Victoria, Australia

    • Expanded client portfolio profitability by identifying and capitalising on up-selling and cross-selling opportunities.• Streamlined internal processes to enhance overall operational efficiency and client satisfaction.• Achieved a 10% growth in account portfolio through dedicated relationship-building and strategic opportunity identification.• Reduced disputed and overdue invoices to less than 1% by diligently following up and resolving discrepancies.

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  Agility

  • Kuwait
  • Transportation, Logistics, Supply Chain and Storage
  • 700 & Above Employee

  • Strategic Account Manager

    • Jan 2020 - Apr 2021

    • Identified and capitalised on additional revenue opportunities.• Implemented cost-saving measures through Duty review and Tariff Concessions, streamlining operations and reducing expenses.• Successfully onboarded new accounts, achieving the fulfilment of client requirements during the integration phase.• Enhanced client engagement and satisfaction through strategic stakeholder interactions and process optimisations.

  • Export Manager

    • Jul 2018 - Jan 2020

    • Fostered team integration through an effective onboarding process, including introductions to department heads and a buddy program.• Directed a team of 8, focusing on job accounting, performance monitoring, and specialised training to achieve Key Performance Indicators and exceed client expectations.• Streamlined invoicing process, accelerating billing cycles and mitigating financial risks to the department's profit and loss.• Resolved around $500k in overdue payables and receivables, updating accounts and enhancing Profit & Loss performance in a span of six months.

  • Client Service Executive

    • Jan 2018 - Jul 2018

    • Developed a deep understanding of international logistics regulations, ensuring company-wide compliance and reducing risk.• Demonstrated commitment to professional growth by consistently expanding industry knowledge and expertise.• Played a key role in process optimisation, contributing to more efficient operations and improved client experiences.

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  Panalpina

  • Denmark
  • Transportation, Logistics, Supply Chain and Storage
  • 700 & Above Employee

  • Air Freight Coordinator

    • Sep 2016 - Jan 2018

    • Coordinated and booked export airfreight shipments on behalf of customers.• Tracked import shipments and provided updates to customers.• Liaised with customs compilers and brokers to ensure seamless processing and clearance.• Booked delivery of import airfreight shipments and processed tax invoices.

  • Project Coordinator

    • Oct 2012 - Sep 2016

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  Arminter Comercio Exterior Ltda

  • Belo Horizonte, Minas Gerais, Brazil

  • Intern - Export Operations

    • Jul 2008 - Jan 2011
    • Belo Horizonte, Minas Gerais, Brazil

    • Processed ocean and air import/export shipments.• Liaised with the exports department to issue all required documents for export customer clearance.• Liaised with international agents to ensure timely clearance and delivery of export shipments.• Coordinated shipment invoicing.• Managed IATA Cass processing and payment.

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  Receita Federal

  • Belo Horizonte, Minas Gerais, Brazil

  • Intern - Import Operations

    • Jan 2007 - Jun 2008
    • Belo Horizonte, Minas Gerais, Brazil