Experience

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  Financial Aid Consulting

  • Stoughton, Massachusetts

  • President

    • Aug 2001 - Present
    • Stoughton, Massachusetts

    I created Financial Aid Consulting in 2001 to apply my financial, technical, analytical, and customer service skills that I developed throughout my career to help our future generations afford the education that they deserve.

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  Boston Public Schools

  • ACCESS Program Manager

    • Sep 2003 - Jul 2004

    Managed a program responsible for over 2700 group and individual counseling sessions within all Boston Public high schools. Streamlined the operations, improved communications and achieved the highest level of scholarship applications and advisory sessions. Worked directly with over 600 students in 7 Boston high schools along with guidance counselors, headmasters and parents.

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  National Mentor Inc

  • Boston, Massachusetts

  • Director of Employee Services

    • 2001 - 2001
    • Boston, Massachusetts

    Reengineered employee disbursements saving over $1 million in annual operating expenses and improved internal controls. Implemented customer service models embracing Baldridge and Deming principles. Improved vendor relationships to improve efficiency and quality.

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  InPower/CSC National Peoplesoft Practice

  • San Francisco, CA / Richmond, Virginia

  • Consultant and Business Analyst

    • 1997 - 1999
    • San Francisco, CA / Richmond, Virginia

    Project Manager for a University of Texas Health System in Tyler Texas. Planned requirements, developed functional design specifications, user documentation and test plans. Planned and coordinated MBTA system design walkthrough,conducted Joint Application Design sessions and authored specifications. Managed and authored HR Payroll Needs and Package Selection Analysis for Equiserve Corporation that saved over 11,000 man hours per year. Provided functional project support, testing and training for American Axle Corporation and Manufacturing in Michigan.

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  Capital One Financial Services

  • Richmond, Virginia

  • Senior HR Consultant

    • 1995 - 1996
    • Richmond, Virginia

    Designed staffed and managed the Payroll, Customer Help Center functions paying over 5,000 employees during a 6 month spin-off and implementation. Discovered a tax calculation error and obtained a $1 million tax refund from the state of Virginia. Saved millions in annual unemployment compensation costs, automated timesheet exceptions, improved customer services and vendor relations.

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  Medaphis Corporation

  • Atlanta, Georgia

  • Director of Employee Services

    • 1994 - 1994
    • Atlanta, Georgia

    Reorganized and directed the payroll services function for over 7000 employees at 300 locations resulting in a more efficient and quality driven payroll process. Created a Mergers and Acquisitions function that successfully transitioned companies into the Medaphis pay system. Developed a Customer Service culture to improve customer response time and satisfaction. Reduce staff turnover by using team building and empowerment approaches to meet organizational needs and objectives.

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  Tredegar Industries

  • Richmond, Virginia Area

  • Manager of Payroll

    • 1989 - 1994
    • Richmond, Virginia Area

    Established Tredegar Industries Payroll Function by embracing the quality improvement principle of W Edwards Deming. Paid over 5000 employees in US, Japan and the Netherlands while saving over $500,000 per year in process improvements. These included decentralization, outsourcing, automation, consolidation, elimination of redundant processes and improved customer services.

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  Zayre Corp

  • Framingham

  • Manager of Corporate Payroll

    • 1971 - 1989
    • Framingham

    Responsible for the growth and development of the Payroll, Expenses Payables, Travel and Advertising Payables functions. Supported the establishment of the TJ Maxx and BJ's Wholesale Club payrolls. Provided direction to a staff of 30 paying over 80,000 employees in 40 states . Saved over $1 million in annual process improvements. Paid over 20 million checks while in payroll management never missing a pay cycle or incurring tax delays or penalties.