Experience

• 

  Al Zahrawi Medical Supplies LLC

  • Abu Dhabi, Abu Dhabi, United Arab Emirates

  • Sr. Service Engineer

    • Sep 2018 - Present
    • Abu Dhabi, Abu Dhabi, United Arab Emirates

• 

  Joud International Company

  • Lebanon

  • Business Manager

    • May 2013 - Aug 2018
    • Lebanon

    • Analyze industry trends and penetrate key client organizations• Deliver professional formal presentations tailored to client needs• Negotiate contractual terms and conditions with clients• Manage existing accounts to maintain business within profit and operation standards

• 

  American Science & Engineering, Inc

  • GCC Regional

  • Applications Consultant

    • Aug 2011 - Mar 2013
    • GCC Regional

    • Employed excellent customer relationship skills to consult with critical clients on best practices as they relate to the daily use of the equipment• Identified potential business opportunities with existing key accounts and generating follow-on sales leads for the company’s Account Team• Delivered Technical Training -- both ad hoc and scheduled instruction on the operation and maintenance of company’s equipment• Utilized prior experience and skills as a Field Service Engineer to interface with service team and assist in providing periodic maintenance and attend service calls• Performed occasional formal product demonstrations• Translated and localized English-language training material • Assisted in further developing course material to best suite regional mindset.

• 

  GE Healthcare

  • Kuwait

  • Field Service Engineer

    • Aug 2007 - Jul 2011
    • Kuwait

    • Performed preventative periodic maintenance as per monthly/quarterly schedules • Attended service calls to maintain optimal standards for up time and response time• Performed equipment installations within record time• Supported installation projects abroad on both CT and MRI equipment (UAE, Nigeria)• Provided equipment upgrades and Field modifications when requested• Delivered Technical and operational trainings to hospital technicians• Followed up with ministry of health officials on delivering PM reports in a timely manner

• 

  Fry's Electronics

  • Dallas/Fort Worth Area

  • Sales Associate

    • Aug 2006 - Jul 2007
    • Dallas/Fort Worth Area

    • Secured day-to-day sales deals to exceed set targets• Trained sales associates on products and sales techniques• Assisted sales team in meeting departmental targets set by corporate office