Experience

• 

  Telecom Egypt

  • Egypt
  • Telecommunications
  • 700 & Above Employee

  • Consumer Sales Operations Supervisor

    • Dec 2019 - Present

    * Provide direction to the follow-up teams in performing all team functions including development, implementation and continuous improvement of all the tasks* Manage an open channel with different departments to facilitate and accelerate the workflow of activities .* Monitor provisioning of technical support to all resellers and POS within his region / lateness in installations to ensure achievement of activities as per set SLA’s* Monitor provisioning of new POS needs in terms of logistics, equipment, policies and procedures, forms, brochures, marketing material and other needs to ensure efficient launching and operations .* Recommend locations for potential new outlets in the region based on market studies and research to grow business . * Monitor the creation of required disputes for customers under resellers within his region and follow up with billing control to deduct its values from resellers invoices.

  • Senior sales account manager

    • Jan 2014 - Nov 2019

    • Managing team consist of 30 resellers• Following up the target achievements• Doing full training courses (technical, customer service, etc...)• Developing marketing strategies for opening new branches and point of sales• Handling complaints related with technical issues and escalation process• Present our products and sales plane for a group of resellers• Ensure that all rules apply on Resellers.• Maintain communications with existing resellers keeping Good relationship.

• 

  TE Data

  • Cairo

  • Sales representative

    • May 2010 - Feb 2011
    • Cairo

    * Report difficulties/problems or comments within the application used.* Follow up with delayed Customers request.* Have an intimate knowledge of the customers needs.* Provide customers with information regarding TE Data’s new products.* Identify the needs of customers both internally and externa...

• 

  Vodafone

  • Cairo

  • Customer Service Representative

    • Jul 2009 - Apr 2010
    • Cairo

    * Handling Vodafone customers complains and inquiries and communicating with the concerned parties to solve the customers' problems.* Achieving the required KPIs in terms of Quality, AHT, Conformance and Adherence in order to maintain the customer satisfaction and work flow stability.* Helpin...

• 

  Banque du Caire

  • Cairo

  • Trainee

    • Sep 2009 - Oct 2009
    • Cairo
• 

  Consultants Accounting office

  • Cairo

  • Accountant

    • Jan 2009 - Mar 2009
    • Cairo
• 

  National Bank of Egypt

  • Cairo

  • Trainee

    • Aug 2007 - Sep 2007
    • Cairo