Experience

• 

  iVenture Card International

  • Dubai, United Arab Emirates

  • Customer Service and Office Admin

    • Feb 2017 - Present
    • Dubai, United Arab Emirates

• 

  Abidos Hotels

  • Al Barsha Dubai UAE

  • Assistant Front Office Manager/ Assistant Duty Manager

    • Apr 2013 - May 2016
    • Al Barsha Dubai UAE

• 

  CORP Executive Hotel Apartments- Al Barsha, Dubai

  • Guest Service Agent

    • May 2010 - Apr 2013

    Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agent to expand their skill sets and work in a fast paced environment with new challenges daily. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

• 

  Dubai Grand Hotel

  • Receptionist

    • May 2008 - Apr 2010

    • Greeted, registered, and assigned rooms to guests• Answered queries related to hotel services and resolved any issues• Processed guests’ check ins and outs• Prepared and completed room and restaurant bills• Assisted guests’ in storing valuables in secure deposit box• Operated the switchboard and PBX• Liaised with other departments of hotel• Handled cash, cheks and credit cards

  • Telephone Operator

    • Feb 2008 - May 2008

    DUTIES AND RESPONSIBILITIES:Answers incoming calls.Directs call to guest rooms, staff, or departments through the switchboard or PBX system.Places outgoing calls.Receives guest messages and deliver the same to the guest.Logs all wake-up call requests and performs wake-up call services.Provides information about hotel services to guests.Understand the telephone operator board or PBX switchboard operations.Provides paging services for hotel guests and employees.Knows what action to take when an emergency call is required.Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.Assists in reporting telephone equipment or service complaints and problems.Trains or assists wit training new telephone operators in performance of job duties.To be fully aware of and adhere of health and safety, fire and bomb threat procedures.Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.Must be polite and courteous while answering the phone.Open and close telephone functionality on the hotel front office software.Keep records of calls placed and received by all departments and recording the call charges.Setup conference calls in different locations and time zones.Update directory information on the front office software.Provide relay service for hearing-impaired guests.Following telephone etiguette.