Experience

• 

  KCFD #18/Poulsbo Fire Department

  • Poulsbo, WA

  • Office Assistant

    • Mar 2014 - Present
    • Poulsbo, WA

    Front office duties. Transport billing. Records request management. Low stress!!

• 

  Santa Fe Natural Tobacco Company

  • Tobacco
  • 100 - 200 Employee

  • Manager, Trade Relations Marketing

    • 2007 - Mar 2013

    Management and execution of trade show and distributor advertising programs. Responsible for development of new programs to enhance trade relations. Developed new trade show allowance for use at shows in collaboration with Legal and Trade Marketing. Trade Media strategy. Development and communication of Trade Relations Marketing guidelines and procedures. Drafted the first ever Work Instructions for Trade Shows. Budget projection and tracking. Distributor program selection and oversight. Trade associations membership management.

  • Associate Manager, Trade Shows and Distributor Advertising

    • Feb 2004 - Nov 2007

    Managed all trade shows for company as well the distributor advertising.

  • Customer Service Specialist

    • Mar 2003 - Feb 2004

    • Received and responded to escalated calls from customers regarding product and/or service issues • Worked closely with interdepartmental or external vendor representatives to research and resolve customer product and/or service issues• Maintained customer records and documented customer contact and issue resolution• Worked closely with supervisor to implement and execute call center plans/projects as well as recommending/implementing revisions to plans as needed• Compiled the training materials for the Customer Care Center phone staff on sample product call procedures and processes and trained phone staff on forms, state restrictions, documentation, and defusing angry customers

  • New Business Specialist

    • Sep 2002 - Mar 2003

    • Answered phones in Customer Care Center responding to customer enquiries - resolved simple issues, answered questions, routed calls to appropriate personnel• Set up new customer accounts• New Business Lead on Proof of Age project• Order taking and entry in database

  • Customer Service Representative

    • Apr 2002 - Aug 2002

    Answered phones: initially from consumers and later was added to retail direct phone lines. Answered questions when possible, gathered information, routed calls as appropriate.

• 

  Perkins Coie

  • Library Assistant

    • Oct 1987 - Jan 2002

    • Purchased new acquisitions for library• Tracked and processed library bills for payment• Reconciled library billings with general ledger• Automation of library’s serials records • Trained library clerks in use of library records databases• Assisted at reference desk• Use of Inmagic DB/Te...