Experience

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  BBT Digital

  • Auckland, New Zealand

  • Account Manager

    • Mar 2023 - Present
    • Auckland, New Zealand

    ∙ To be accountable for the entire business scheduling and report to the SLT based on Capacity vsScheduled vs Visibility for the next 30 & 90 days∙ Management of the client portal and over 90% of tickets on the board∙ To manage all client projects and accounts across my portfolio, ensuring that there are weekly (atminimum) WIPs with the internal and external stakeholders∙ Management of the Digital Excellence team who work in NZ and Manilla (consisting of designers,TPMs, devs , QA)∙ Drive continual improvements for the customer experience across the board for BBT∙ Track project budgets and report on budget usage vs budget forecasted∙ To document SOWs across all of my larger projects, ensuring that design, TPMs, dev, QA andDevOps are all in alignment with the scope before it goes to the customer for review/approval∙ Based on the approved SOW, organise for the internal stakeholders to scope their estimated effortbased on the scope and their experience to use as our internal budget∙ To ensure that projects are closed off and invoiced within the Productive platform before EOM∙ Lead conversations with clients around how we can improve the UX on their website/platform∙ Manage and plan sprints, ensuring that TPMs have detailed user stories

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  Living Turf

  • Australia
  • Environmental Services
  • 1 - 100 Employee

  • Operations Manager New Zealand

    • Apr 2021 - Mar 2023

    CUSTOMER SERVICE - to manage the customer service requirements of the NZ businessPROCUREMENT AND STOCK CONTROL – to manage the procurement and stock control requirements of NZNZ STRATEGY – to support the activation, integration and implementation of the NZ strategic plansOPERATIONAL MANAGEMENT – to provide operational systems, processes and support that enables a seamless of operationFINANCIAL – to provide support in the financial management and reporting requirements of NZ whilst acting as a conduit between Commercial Management and NZ GMTEAM AND COMPLIANCE – support the team and ensure all practices are compliant and in line with company standards and legal requirements

  • Operations & Customer Service Manager SA & VIC

    • Mar 2021 - Apr 2021

    CUSTOMER SERVICE - to manage the customer service requirements of the VIC and SA marketPROCUREMENT AND STOCK CONTROL – to manage the procurement and stock control requirements of VIC and SANZ ACTIVATION – to support with the activation, integration, and management of NZ businessOPERATIONAL ASSISTANCE – to provide operational support for the VIC and SA business (Precision Turf)RAIN BIRD – to oversee customer service and provide support to the Rain Bird business in VIC and SA TEAM AND COMPLIANCE – support the team and ensure all practices are compliant and in line with company standards

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  THOMAX TECHNOLOGY PTY LTD

  • Project Manager

    • Apr 2019 - Mar 2021

    • To plan, oversee, execute and document all aspects of assigned customer projects.• Leading the implementation of Thomax Technology products and solutions into customer environments.• To organise quarterly customer satisfaction surveys and analyse the findings. • To organise for marketing material to be created via the Graphic Designer. • To track Revenue for all open projects for total expected income, monthly income and the sales lead. • To map out existing business processes in businesses across Australia to then map out streamlined future business state processes which allow for growth and a reduction in cost.• To map out integrations with ERP/Accounting systems, Freight carriers, eCommerce platforms etc

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  Florabelle Imports

  • Sydney, Australia

  • Customer Service & Marketing Manager

    • May 2018 - Apr 2019
    • Sydney, Australia

    • Holds ultimate accountability and responsibility for the Customer Experience within Florabelle/Emac & Lawton including the timely response to customer correspondence and the efficient actioning and dispatch of orders and backorders• Management and development of the Customer Service Team• Support warehouse, sales representatives and external agents.• Systems Management ensuring the efficient transfer of data between Florabelle systems and external and/or customer systems as required from time to time. • Implementation of continual business improvement strategies• Maintain Florabelle, Emac & Lawton & Tree Creation websites, review and manage Google Analytics and SEO• Maintenance of Key Sales Resource Tools e.g. ScanXpress catalogues and data syncing• Support the business with the execution and administration of promotional activities, including catalogue design and production• Subscriber & Customer Database Management• Provide monthly performance reporting to the Senior Management Team• Regular system reconciliation of outstanding orders and backorders and the deletion of false orders.• Assist with customer product submission templates as required

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  Living Turf

  • Australia
  • Environmental Services
  • 1 - 100 Employee

  • Customer Service & Marketing Manager

    • Apr 2014 - May 2018

    CUSTOMER SERVICE – to ensure high level customer service (internally and externally) with accurate and timely information communicated ACCOUNTS – to ensure all invoices are prepared in a timely and accurate manner and provide support to the Finance ManagerSALES & MARKETING SUPPORT – to provide high level sales support to the reps and support in marketing OPERATIONS - to manage the overall WMS system and provide support to the Operations TeamREPORTING – to produce accurate and timely reports for sales, finance and warehouseSTRATEGY – to contribute and assist in driving the strategic goals of the organisation whilst supporting team members and safety standards

  • Customer Service

    • Jan 2013 - Apr 2014

    Supply Chain - Management Of Stock Whilst Managing Key Supplier Relationships.Customer Service - To Ensure High Level Customer Service (internally And Externally) With Useful Information Communicated.Sales Support - To Provide High Level Sales Support To The Reps In Order To Help Them Achieve Budget.Operations - To Assist In The Smooth Operations Of Logistics.Strategy And Team - To Contribute And Assist In Driving He Strategic Goals Of The Organisation Whilst Supporting Team Members.

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  Embellish Atelier - Couture Millinery

  • Milliner

    • Sep 2011 - Oct 2013

    To create and design head-wear pieces for clients ensuring the highest quality materials were sourced for each head piece.

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  The George Hotel

  • Cambridge, United Kingdom

  • Bartender - Part Time

    • Sep 2007 - Aug 2011
    • Cambridge, United Kingdom

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  Richard Designs

  • Milliner

    • Apr 2010 - Jul 2011

    Create head pieces for clients as per the set design specification, ensuring that each piece was as per the set brief.

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  Costa Coffee

  • Cambridge, United Kingdom

  • Team Leader

    • Feb 2009 - Mar 2010
    • Cambridge, United Kingdom

    Customer Service - To ensure that myself and the team delivered exceptional customer service at all times.Food Safety Regulations – To ensure that the eating/serving/storing areas were all fully compliant with health and safety/food hygiene standards at all times.Brand Standards – To ensure that we all met brand standards for the monthly audit.Cash Register – To ensure that the cash register was correct at the end of each day.Ordering – To ensure that all stock orders/till change orders were placed.