Experience

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  Go2Cloud (Pty) Ltd

  • Centurion, Gauteng, South Africa

  • Business Analyst

    • Apr 2021 - Present
    • Centurion, Gauteng, South Africa

    • Collaborate with stakeholders to gather and document business requirements;• Model and document existing and proposed business processes to identify opportunities for optimisation;• Evaluate current systems and technologies, ensuring they align with business goals;• Recommend improvements or new solutions for clients;• Conduct feasibility studies for proposed cloud solutions, considering costs, resources, and benefits;• Develop business cases to support the implementation of new cloud services or enhancements;• Work with development teams to translate business requirements into technical specifications;• Plan, coordinate, and participate in UAT to ensure that solutions meet business requirements;• Create and maintain documentation, i.e., business process documents, specifications, and user guides;• Facilitate communication between business stakeholders and technical teams'• Provide training and support to end-users on new or updated cloud solutions;• Propose and implement continuous improvement initiatives to enhance business processes; and• Develop and monitor KPIs to measure the performance of cloud services.Achievements: • Successfully implemented seven robotic process automation projects across three client sites using agile and scrum methodology.

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  Eniola Consulting

  • Johannesburg, Gauteng, South Africa

  • Founder - Eniola Consulting

    • Apr 2020 - Mar 2021
    • Johannesburg, Gauteng, South Africa

    • Develop websites incorporating online shopping carts, payment gateways, and inventory management;• Grow social media followings by creating engaging content, running campaigns, and utilising advertising;• Develop and curate content for websites and social media platforms for clients;• Monitor website and social media analytics to assess performance; and• Provide clients with regular reports on the impact of website development and social media efforts.

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  ISSUE Software

  • Johannesburg Area, South Africa

  • Business Analyst and System Support

    • Feb 2015 - Mar 2020
    • Johannesburg Area, South Africa

    • Assist in the implementation and deployment of the insurance management software for clients;• Collaborate with clients to configure the software to meet their business needs;• Conduct training for end-users to ensure they are proficient in using the insurance management software;• Assist in onboarding new users and teams onto the software platform;• Assist clients in managing and migrating data into the system;• Perform data quality checks and troubleshoot data-related issues;• Create and maintain documentation related to software configurations, customisations, and troubleshooting;• Document client-specific requirements and configurations for future reference;• Ensure that clients are informed about new features and functionalities;• Conduct regular audits to ensure that the software is meeting quality standards;• Work with development teams to report and resolve any identified bugs or issues;• Provide first-line technical support to clients, addressing software-related issues;• Perform data quality checks and troubleshoot data-related issues; and• Work with development teams to report and resolve any identified bugs or issues.

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  Acutech Business Solutions

  • Johannesburg Area, South Africa

  • Project Administrator

    • Mar 2014 - Jan 2015
    • Johannesburg Area, South Africa

    • Communicate with clients to understand their project requirements and objectives;• Provide support to clients in installing and configuring the Primavera application;• Collaborate with clients to plan and execute the installation of the Primavera application;• Configure the Primavera software to align with clients' project specifications;• Conduct training sessions for clients to ensure they are proficient in using the Primavera application;• Assist clients in onboarding new users and teams onto the Primavera platform;• Act as the primary contact for clients experiencing technical issues with the application; and• Monitor project timelines and milestones, providing updates to relevant stakeholders.