Experience

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  Ravi Urban Development Authority

  • Lahore, Punjab, Pakistan

  • Deputy Director

    • Nov 2023 - Present
    • Lahore, Punjab, Pakistan

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  Ufone 4G

  • Pakistan
  • Telecommunications
  • 700 & Above Employee

  • Head of Regional Sales

    • Aug 2018 - Nov 2022

    Joined as Regional Manager Sales in August 2018 and based on nationwide top performance for 3 consecutive years got promote as Regional Head Sales in start of year 2022Total Franchises under domain of my region were 23 franchises managing new sim sales of 60,000 per month and Recharge business of 420Million Rupees per month Awarded as TOP RRM in Pakistan in year 2020Awarded as TOP RSM in Pakistan at Commercial Conference 2019 CEO award at commercial conference 2018 for highest sales achievements Winner of all Foreign trips announced for Regional Managers. Won trips to Turkey, Thailand and DubaiKey ResponsibilitiesResponsible for creating, developing and implementing sales strategies, to ensure overall objective of organization is achieved; plus, ensuring channel partners profitability Responsible for targets achievement and growth of all SKU’s of entire teamEnsuing availability and visibility in all areas Planning with Geo Marketing and Technical Teams of 2G/ 3G/ 4G/ coverage strategy

  • Channel Development Manager

    • Mar 2013 - Jul 2018

    Achievements & Key ResponsibilitiesManager Alternate ChannelLeading a Nationwide Sales and Distribution special team for ensuring providing superior services to our tagged top retailersIncentive/ commission plan for the retailers. Made a scorecard/ commission plan for the top retailers where after achieving a certain score retailer would be eligible for commissions. Manager: Channel Experience Develop processes where Retailers and Franchise teams are self-equipped and as a result, we have witnessed a great decline in number of calls received at Retailer helplineRetailer portal developmentA new product HVC’s development Sim pairing system developmentRetailer Auto Escalation process Number movement for new sales at retailers and Franchises Manager Channel Strategy and DevelopmentAggressively developed the Mobile Financial Services channel and had a growth of 125% in MFS businessRe-launched MNP (Mobile Number Portability) at all physical and electronic channels of sale with a revised incentive program which brought in the highest MNP in the history of UfoneDesigned commission schemes and incentives for all sales channels. Being proactive when designing commission schemes led to Ufone being the benchmark setter in the industry with attractive margins. Nationwide new Franchises inductionResponsible for quality sales and growthResponsible for data verification of each retailer Based on performance won the international trip to Czech RepublicIn addition, responsible for successful managing and handling of entire Ufone Commercial Conference management.Additional responsibility for managing and conducting Franchise conferences nationwideWeekly presentation to the CCO Monthly presentation to the CEO Responsible for channel planning & visibility strategy to increase brand/product awareness and visibility which in turn leads to higher sales for the targeted segmentsTrade PromotionsPTCL Synergy

  • Assistant Manager Customer Operations

    • Aug 2007 - Jul 2013

    Managing customer services team in Peshawar Ufone Service Centers and of staff in North region placed at PTCL OSS. To ensure that all sales targets at all assigned centers are achieved effectively and efficientlyTo lead the front end customer services team in Ufone Service Centers and PTCL OSS, and to harmonize the operations in a manner that subscribers walk out the service centers in a satisfied mannerTo constantly provide better services to customers within that Turn Around Time defined for each processUpkeep of Service Centers and Kiosk ambiance Have been active member in major decision making meetings in Ufone Customer Operations, MNP documentation policy revision etcHave been a top performer, have set many examples. Won employee of the year award for 2010-11 and 2012-13

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  Warid Telecom

  • Peshawar District, Khyber Pakhtunkhwa, Pakistan

  • Business Center Manager

    • Feb 2005 - Jul 2007
    • Peshawar District, Khyber Pakhtunkhwa, Pakistan

    Managing Customer Services Team To ensure that all Sales and Revenue targets are achieved in an efficient manner. To ensure that each customer’s interaction is a delight. Joined as CSR in Peshawar, then based on Performance was promoted to Floor Manager in Peshawar and then again on outstanding performance got promoted as Business Center Manager.

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  Soneri Bank Limited

  • Peshawar District, Khyber Pakhtunkhwa, Pakistan

  • Banking Officer

    • Aug 2003 - Jan 2005
    • Peshawar District, Khyber Pakhtunkhwa, Pakistan

    In charge of system administration plus was working in Forex departtment as well Handling all foreign remittance. LC opening (Import)Documentation verification (at level-1) export.Clearance of Foreign cheques