Experience

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  Centric

  • United Arab Emirates
  • Software Development
  • 1 - 100 Employee

  • Project Manager

    • Dec 2023 - Present

  • Customer Success Manager - Safaa

    • Sep 2023 - Present

    Key Responsibilities:Building Client Relationships: Cultivating enduring, trust-based partnerships with clients, placing their success at the forefront.Product Mastery: Developing a deep understanding of our product and service suite, translating features into client benefits.Seamless Onboarding: Guiding clients through onboarding and delivering empowering training.Proactive Account Optimization: Continuously monitoring account health and offering strategic solutions for improvement.Client Advocate: Serving as the primary client advocate, efficiently addressing inquiries and concerns.Insight-Driven Improvement: Collecting client feedback and transforming insights into actionable strategies.Revenue Growth: Collaborating with teams to secure renewals and identify upsell opportunities.Client Success Commitment: Demonstrating unwavering dedication to exceeding client expectations.Industry Trends: Staying informed about industry trends and emerging technologies.Inclusive Collaboration: Fostering collaboration within teams to deliver exceptional client experiences.Data-Driven Decision-Making: Using data and analytics to inform strategic decisions.Continuous Learning: Committing to personal and professional growth in the customer success field.

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  Fashion and Makeup Jeddah

  • Jeddah, Makkah, Saudi Arabia

  • Entrepreneur

    • May 2014 - May 2022
    • Jeddah, Makkah, Saudi Arabia

    Started my venture of an online beauty store with a goal of being recognized as a brand in local area.Market the business to target audience via different social media platforms. Performed all operations solely from business planning,accounting,buying,forecasting,inventory management,marketing,content creating,managing customers relations,market analysis,trend forecasting,SWOT analysis, organizing invoices & payments,ensure on-time delivery of products to customers, providing premium customer service.Plan, create and design exciting special offers and discounts on regular basis to increase awareness and reach in target audience. Develop communication strategies to gain engagement, and attract new customers on daily basis.Analyze consumer demand, buying patterns and trend forecasting to stock up on specific products. Regular review of KPIs including sales, purchases, P/L statements, and available inventory. Import, stock and deliver other non-beauty products in accordance with consumers' demands & market trends to maintain client relationships and broaden business growth. Implemented and maintained quality standards of customer service & ensure buyer satisfaction. Maintain and manage each brands' accounts and inventory using Ms Excel. Collaborated with local influencers, bloggers, and makeup artists to increase awareness among target audience and drive sales.Sponsored local events, issued gift coupon and bulk offers to maintain loyalty & generate more sales.Wrote blogs, provide purchase advice, beauty consultancy, and gave honest reviews on various products regularly on social media to gain customers' trust, increase engagement and drive sales.Build a community of +10k customers by gaining UGC, gained upto 200% ROI each year, got recognized as an influencer.Built strong PR in local beauty community, got invited to many private luxury events ie. VERSACE JEWELRY, MCM, RAYBAN, TOUS, MAC COSMETICS, MAX FACTOR, SEPHORA, SPLASH FASHIONS and many more.

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  Dar Al Arkan

  • Jeddah, Makkah Region, Saudi Arabia

  • Property Consultant

    • Jul 2018 - Dec 2018
    • Jeddah, Makkah Region, Saudi Arabia

    Understanding the company’s concept and qualifying customers to identify good prospects. Conducting professional presentations of projects focusing attention on every detail. Following leads on daily basis to secure appointments. Promote and generate business opportunities. Conducting follow up calls & emails to encourage revisits and sales. Maintaining relationships with customers through regular review contact. Acting as an ambassador of the company at all times. Attending business development meeting to scope consultancy opportunities. Preparing sales offers and payment plans with specified promotional percentages and duration.

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  Private Tutoring

  • Jeddah, Makkah, Saudi Arabia

  • English Second Language Teacher

    • Jun 2005 - Dec 2018
    • Jeddah, Makkah, Saudi Arabia

    Teaching English as second language to Saudi children and adults. Teaching other subjects to regular students including Maths, precalculus, statistics, biology, chemistry, physics & geography.

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  Mustoda

  • Jeddah Governorate, Saudi Arabia

  • Sales and Social Media Marketing

    • Jun 2012 - Apr 2014
    • Jeddah Governorate, Saudi Arabia

    • Creating and managing online advertising campaigns • Assisting in website optimization to rank high in the Google search engine (SEO). • Coordinate with team to learn market trend and web traffic analysis. • Monitor campaign results, analyze key metrics, and optimize click-through and conversion rates. • Developing communication strategies for social media optimization • Using social media monitoring tools to monitor conversations and report on metrics • Measure the impact of social media on the overall marketing efforts

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  Al-Ferdous Model School

  • Jeddah, Makkah Region, Saudi Arabia

  • Assistant Supervisor

    • Jun 2007 - Feb 2012
    • Jeddah, Makkah Region, Saudi Arabia

    Supervised, evaluated and trained various staff for operational support activities of the unit. Served as a liaison between departments in the resolution of day-to-day administrative and operational problems. Scheduled and managed the individuals as per situations. Coordinating the staff and distributing the duties amongst them.Provided administrative/secretarial support for various departments such as answering telephones, managing internal and external mails, assisting visitors and resolving a range of administrative problems and inquiries. Operated desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments; prepared, transcribed, composed, typed, edited, managed and distributed agendas and minutes of numerous meetings. Creating and modifying the weekly and monthly evaluation process for measuring individual’s performance.Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for the supervisor. Prepared, managed, organized, and updated several files and folders time-to-time.

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  INNOVATIVE ELECTRICAL SOLUTIONS

  • Jeddah, Makkah, Saudi Arabia

  • Senior Administrative Secretary

    • Jun 2007 - Aug 2007
    • Jeddah, Makkah, Saudi Arabia

    1. Answer phone calls and redirect them when necessary2. Manage the daily/weekly/monthly agenda and arrange new meetings and appointments3. Prepare and disseminate correspondence, memos and forms4. File and update contact information of employees, customers, suppliers and external partners5. Support and facilitate the completion of regular reports6. Develop and maintain a filing system7. Check frequently the levels of office supplies and place appropriate orders8. Make travel arrangements9. Document expenses and hand in reports10. Undertake occasional receptionist duties

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  Al-Hukamaa International School

  • Jeddah, Makkah, Saudi Arabia

  • Administrative Officer

    • Sep 2005 - May 2007
    • Jeddah, Makkah, Saudi Arabia

    Performed as an administrator & accountant.Enroll new admissions, collect & record payments, manage staff salary and expenses, record sales entries of books, uniforms and other supplies using school's software.Create and manage LAN, operate projector, and update all computers in I.T. lab.

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  Jeel Al-Jadeed International School Jeddah

  • Jeddah, Makkah, Saudi Arabia

  • Administrative Assistant

    • May 2002 - Jun 2003
    • Jeddah, Makkah, Saudi Arabia

    Performed as an assistant teacher for kindergarten for initial month.Shifted in administration department to assist the department coordinator and perform daily office tasks.