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Hind Francis is a seasoned professional with a strong background in research, policy analysis, and project management. Holding a Master of Science in International Development from the University of Northumbria at Newcastle, Hind has demonstrated expertise in managing complex projects, conducting research, and analyzing data. Her experience spans multiple industries, including social work, media, and education, where she has developed strong communication and leadership skills. Fluent in English, Arabic, and French, Hind is well-equipped to navigate diverse cultural and linguistic contexts. She is also certified in sustainable tourism, poverty to wellbeing, conservation and sustainable development, pathways to zero hunger, and Heartsaver First Aid CPR AED.

Credentials

  • Sustainable Tourism - Promoting Environmental Public Health
    Københavns Universitet - University of Copenhagen
    Sep, 2023
    - May, 2026
  • Poverty to Wellbeing
    University of Michigan- School for Environment and Sustainability
    Aug, 2023
    - May, 2026
  • Conservation and Sustainable Development
    University of Michigan- School for Environment and Sustainability
    May, 2023
    - May, 2026
  • Pathways to Zero Hunger
    University of Michigan- School for Environment and Sustainability
    May, 2023
    - May, 2026
  • MTC - Beyond the Sustainable Development Goals (SDGs)
    University of Michigan- School for Environment and Sustainability
    Mar, 2022
    - May, 2026
  • Verified International Academic Qualifications
    World Education Services
    Nov, 2020
    - May, 2026
  • Heartsaver First Aid CPR AED Course
    American Heart Association MENA
    Feb, 2023
    - May, 2026

Experience

    • Social Work & Communications Manager
      • Feb 2024 - Present
      • Kuwait

      Hired to lead social work and outreach for the NGO- Social Work: Manage the team of social workers, follow up with cases ensuring victims’ needs are met, mediate between all parties involved (including government agencies, embassies, charities, and other NGOs).- Communication: Develop & implement a strategic communication plan aligned with the NGO’s goals & objectives. Create compelling content. Maintain & enhance the organization's brand identity.- Research: Conduct high-quality research including reports, case studies, & success stories highlighting the organization's impact on migrant communities & abuses faced by them.- Outreach: Represent the organization at events, conferences, & public speaking engagements. Promote fundraising campaigns.

    • Studio Manager
      • Apr 2021 - Jan 2024
      • Kuwait

      Hired to facilitate Kuwait relaunch after acquisition- Strategic Planning: Established comprehensive multi-media production studio from ground up.Led shift from written content to digital and visual media, tripling video production output in six months.- Team Leadership: Hired and grew global team to seven members. Streamlined workflow resulting in efficient production processes saving company time and working within budget.- Research: Conduct competitive business analysis in digital media industry ensuring upward trajectory- Storytelling: Collaborate with producers in creative brainstorming for all news stories and products, building and developing strong and consistent brand identity.- Operations: Execute all daily operations, manage workloads and production schedules, ensuring project quality control and assessment.

    • Senior Associate - Knowledge and Research, Group CEO Office
      • Dec 2018 - Mar 2020
      • Kuwait

      Hired to join the newly established Group CEO office, leading research and supporting with philanthropyResearch & Briefing: Synthesized news into concise briefings for the Group CEO and Chairman daily. Prepared executive-level briefing documents that make use of key insights in a clear, concise and compelling way in preparation for board meetings and public engagements.(Board memberships included: The World Economic Forum’s International Business Council & MENA Regional Business Council; Harvard Business School’s Board of Dean’s Advisors & MENA and Central Asia Advisory Board; Harvard Kennedy School’s Center for Public Leadership.Monitoring & Evaluation: Prepared reports and evaluated Group CEO & Chairman’s various donations to track the progress of his philanthropy projects (Philanthropy partners included: UNHCR, AMIDEAST, Google Maharat & The Kuwait Red Crescent Society).Planning: Managed and planned executive-level public engagements. Coordinated and participated in global conferences and events.Database Management: Created custom-made, cloud-based database of Group CEO’s +1,000 contacts, improving ease of use and access to information.

    • Kuwait
    • Think Tanks
    • 1 - 100 Employee
    • Senior Research Analyst, Project Team Leader
      • Mar 2016 - Jul 2018

      Hired to manage operations and lead research Team Leadership: Initiated and managed ongoing training to members of research & data collection teams, ranging from 8-15 members.Qualitative & Qualitative Research: Conducted and oversaw research methods including surveys, program evaluations, focus group discussions, individual interviews and secondary market research.Policy Research & Analysis: Worked and advised range of stakeholders from NGO’s, private sector, and politicians on policy matters.Projects include:• Conducted public opinion polling & policy analysis on subsidy reform for Minister of Cabinet Affairs providing recommendations aiding policy implementation.• Supervised data collection & analysis (4,000+ surveys) and topical research used to draft Kuwait's National Youth Policy (in collaboration with Louis Berger and Ministry of Youth).• Surveyed 1,200+ citizens on violence against women for Womens Cultural Society to support lobbying efforts to create shelter for victims of domestic violence.Budget Management: Oversaw annual department budget of $450,000Project Management: Worked closely with the external clients to understand and develop projects and refine research objectives.Process Improvement: Created organizational processes to streamline workflow.

    • Associate Research Analyst
      • Mar 2015 - Feb 2016

    • Project Supervisor - Integrated Wastewater Management Concept For Subhan Industrial Zone
      • Apr 2017 - Mar 2018
      • Kuwait

      Project Management: Supervised research projects from inception to completion. Managed relationships between clients and stakeholders. Maintained comprehensive project documentation.Planning: Developed a detailed plan to monitor and track the progress of projects, ensuring deliverables fall within the applicable scope, budget and timeline.Research: Researched, analyzed range of issues including secondary market. Supervised and monitored survey distribution. Evaluated results from research studies and presented specification recommendations used to design and build a centralized industrial waste management plant.

    • Project Supervisor - Researching the use of Advanced Technology in Kuwait's Industrial Sector
      • Mar 2016 - Aug 2016
      • Kuwait

      A joint research project between Dr Souhaila Almutawa, Dr Khaled AlRashdan and Kuwait Industries Union funded by KFAS assessing the use of Advanced Technology in the industrial sector in Kuwait. My role in this project included: - Coordinating and organizing factory visits - Visiting and surveying thirty factories from various industrial subsectors - Collecting and tabulating the data gathered during the survey

    • GCC Economist
      • Jul 2014 - Mar 2015
      • Baitak Tower

      Research & Analysis: Gathered and analyzed macroeconomic data on inflation, fiscal & monetary policy, and oil markets, presenting findings to executives.

    • Social Media Coordinator
      • May 2014 - Mar 2015

Education

  • 2012 - 2013
    University of Northumbria at Newcastle
    Master of Science (MSc), International Development
  • 2007 - 2012
    Jami'at Al-Kuwait
    Bachelor of Applied Science (B.A.Sc.), Economics

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