Experience

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  Ghd

  • Client Engagement And Marketing Enablement Business Partner
• 

  GHD

  • Australia
  • Civil Engineering
  • 700 & Above Employee

  • Client Relationship Program Manager

    • Jul 2017 - Present

    Facilitate and influence the uptake of Client Relationship Management in North America. Driving a range of relationships within the Key Client Program, including Relationship Managers (RM) and Client Engagement teams. The program goal is to help connect our Key Clients to our full breadth of services to meet our client, and internal needs— Client identification, budget and revenue development in collaboration with Client Sector Leaders and Region Principals— Coordination and ongoing support of business planning processes and deliverables— Work closely with Relationship Managers to execute business plans and client engagement activities— Drive internal Key client profile raising activities. — Support client service initiatives including client care, client round tables and client eSurveys— Coordinate recruitment and learning & development opportunities for Relationship Managers and Client Engagement Teams— Facilitate client research and opportunity identification to develop strategies to increase revenue— Work with Relationship Managers to undertake analysis of revenues and develop strategies to influence positive outcomes— Liaise with other international locations to coordinate the deployment of the Key Client Program framework initiatives within North America

  • Senior Pursuit Leader

    • Jan 2014 - Jul 2017

    Responsible for coordinating all aspects of the reporting group’s business development and marketing requirements. Duties include teaming support, tracking and monitoring of business development activities, implementation of North American marketing and BD programs and initiatives, and coordinating and producing competitive proposals, and presentations, for GHD’s five global markets throughout North America. • Support the Principal and Regional BD Leader in all aspects of the business development and marketing program.• Provide leadership in implementation and standardization of NA marketing and business development initiatives.• Leading role in BD teaming efforts and execution of BD coordination meetings.• Key support role in Group’s tactical BD planning and annual strategic planning initiatives.• Manage all aspects of the Group’s PR and Communications efforts in coordination with NA Corporate Marketing.• Assist in local/regional networking efforts and initiation of sales meetings. • Coordinate and produce high-quality, persuasive proposals, marketing collateral and presentations. Handle multiple proposals and meet deadlines.• Assist the Region Business Development Leader with management of the Pursuit Leaders workload.• Assist the Region Business Development Leader with, training and team integration. Facilitate any proposal production system upgrades.• Maintain opportunity pipeline data and track Top Pursuits for assigned client Service Group(s). • Assist the Region Business Development Leader with tracking sales hit rate, backlog, and other BD KPI’s and FY goals, such as documenting client debriefs.• Work closely with Principals, Client Sector Leaders, and the Region Business Development Leader to conduct Go – No Go discussions while helping develop Win strategies. • Work collaboratively with other Pursuit Leaders, sharing best practices for proposal / interview production and balancing workload during weekly team teleconferences.

  • Business Line Coordinator

    • Jun 2012 - Jan 2014

    Working directly with Business Development Manager of the West Operating Center to develop and implement all BD and sales strategies in the WestWorking directly with the Business Line Leaders to develop and implement market plans for the USA West Operating CenterManaging the Business Line Leaders’ Top Pursuits; ensuring strategies are being developed, as well as coordinating the implementation of those strategies.Managing the visibility plans for each market in the West OC; coordination of hosted events, conferences, e-campaigns, and other visibility effortsManaging the sales and pipeline data for the West OC, and creating monthly updates for each market, as well as quarterly forecastingUpdating the global website with current project and staffing information and other news from the West OCManaging the Client Wellness Program in the West OC, meeting a global quotaCoordinating Client Care VisitsIdentification of key clients; assuring the visits are being carried out, results are bring recorded, and action items are being identified, prioritized and completedClient e-surveysCoordination with Project Managers to ensure surveys are being sent out in a timely manner and the results are being correctly reported.Managing a Public Outreach campaign for a state level clientDeveloped strategy by researching the target markets and geographies; implemented outreach planWorked alongside graphics consultant to develop new brand identity for client, resulting in new print campaign and collateralExecuted work; coordinated hosted events, both internal and external; webinars; e-campaigns

  • Pursuit Coordinator

    • Nov 2007 - Jun 2012

    Managed multiple local, state, private entity, and federal proposals concurrently; led preparation and development of winning strategies for proposals and SOQs; managed internal and external proposal teams; led development and production of client presentations; rehearsed presentation teams; managed the proposal process, which included document preparation, editing, production scheduling; design of covers, presentations, and marketing collateralLed Go/No Go discussions, proposal kick offs, strategy, teaming, etc. meetings and interview brainstorming and strategy meetings and contacted teaming partners and gathered appropriate dataResponsible for the quality control and editing of proposals/SOQs/interviews in regards to strategic content and adherence to RFP/RFQ requirements in addition to grammar, spelling, punctuation and formattingWorked directly with the Business Development Manager and the Chief Marketing and Communications Officer in the execution of companywide marketing and business development activities and initiatives.

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  Kennedy/Jenks Consultants

  • Marketing Coordinator

    • Jan 2006 - Nov 2007

    Managed multiple proposals concurrently; led preparation of winning strategies for proposals and SOQs; managed internal and external proposal teams; led development and production of client presentations; rehearsed presentation teams; managed the proposal process, which included document preparat...

• 

  Beals Alliance

  • Marketing Coordinator

    • Jan 2004 - Jan 2006

    Created, designed and maintained monthly employee newsletter Designed and produced collateral materials Proposal production/response to RFP/Q’sMaintained client database and mailing listsMaintained and coordinated subconsultant information Marketing tracking and billing projectionsLeads researchT...

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  TNT Enterprises

  • Office Manager/Marketing Coordinator

    • Jan 2002 - Jan 2004

    Responsible for daily activity of a small office (AR, AP, payroll, ordering, inventory, etc.) Worked with owners to develop and implement marketing strategyDeveloped collateral and marketing materialsEvent planning