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Hiba Mustafa

Senior Account Manager at UNITEL Co. Ltd.
Intro Book
Hiba Mustafa, a seasoned professional with 14 years of experience in technical support and sales, holds a Bachelor of Engineering degree from Jordan University of Science and Technology, and is proficient in multiple languages.
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Location
Amman, Jordan, JO
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Bio

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Credentials

  • Ericsson-LG Enterprise Technical Expert Program
    Ericsson-LG Enterprise
    Nov, 2018
    - Apr, 2026
  • MiVoice Office 400 Technical
    Mitel
    Dec, 2016
    - Apr, 2026
  • Microsoft Certified Professional
    Microsoft
    Jan, 2015
    - Apr, 2026
  • MiVoice MX-ONE Technical
    Mitel
    Oct, 2014
    - Apr, 2026
  • Ericsson-LG Enterprise Solutions Support Expert Program
    Ericsson-LG Enterprise
    Jun, 2013
    - Apr, 2026
  • Hikvision Certified Security Associate ( HCSA-VMS)
    Hikvision
    Mar, 2021
    - Apr, 2026
  • HIkvision Certified Security Associate (HCSA-Display)
    Hikvision
    Mar, 2021
    - Apr, 2026
  • Hikvision Certified Security Professional (HCSP)
    Hikvision
    Mar, 2021
    - Apr, 2026

Experience

  • UNITEL Co. Ltd.
    • Jordan
    • Telecommunications
    • 1 - 100 Employee
    • Senior Account Manager
      • Feb 2021 - Present

    • Technical Support Helpdesk Suprvisor
      • Sep 2015 - Present

    • Technical Support Help Desk
      • Sep 2009 - Sep 2015

  • TAWASOL
    • Jordan
    • Telecommunications
    • 100 - 200 Employee
    • Channel Manager
      • Jan 2016 - Present

      • Pre-sales for Mitel & Ericsson-LG telephony systems.• Provide customers with rich data and service information.• Experience with Mitel & Ericsson-LG unified communication systems.. Put pricing strategies for each market and territory.· Respond to RFP’s and RFQ’s to help the partners in submitting their financial Proposals.· Propose the proper solution and the pricing for the projects.· Create the sales pipelines for each market I manage.· Develop the Mitel and Ericsson-LG business.· Create business plans and enable the partners in the region.

    • Product Support Engineer
      • 2012 - Present

Education

  • 2005 - 2010
    Jordan University of Science and Technology
    Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering

Suggested Services

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Industry Focus. “Telecommunications”

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