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Hesham Elkadi

Information Communication Technology Manager at Tafaseel BPO
Intro Book
Experienced IT professional with expertise in IT strategy, digital transformation, and project management.
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Location
Egypt, EG
Languages
  • English Native or bilingual proficiency
  • German Elementary proficiency
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Bio

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Hesham Elkadi is a seasoned IT professional with extensive experience in IT strategy, digital transformation, and project management. He holds a Bachelor's degree in German Language and Literature from Al-Azhar University and has certifications in SAP and ITIL. Elkadi has worked with top companies, including Alstom, Maersk Line, and DMG (DMG Group), in various roles, including IT Service Delivery Lead, Regional IT Service Delivery Lead, and IT Section Manager.

Credentials

  • Becoming an SAP Professional
    SAP
    May, 2024
    - Apr, 2026
  • Designing an SAP Solution
    SAP
    May, 2024
    - Apr, 2026
  • Implementing an SAP Solution
    SAP
    May, 2024
    - Apr, 2026
  • SAP Customer Engagement and Discovery
    SAP
    May, 2024
    - Apr, 2026
  • SAP Technology Consultant Specialization
    SAP
    May, 2024
    - Apr, 2026
  • SAP Technology Consultant Hands-on Project
    SAP
    May, 2024
    - Apr, 2026
  • Understanding the Enterprise Systems Environment
    SAP
    Mar, 2024
    - Apr, 2026
  • SAP Professional Fundamentals
    SAP
    Feb, 2024
    - Apr, 2026
  • Alstom Quality Fundamentals - Alstom Quality Fundamentals
    Alstom
    Dec, 2023
    - Apr, 2026
  • Business Technology Management Specialization
    Indian School of Business
    Apr, 2021
    - Apr, 2026
  • Capstone Project: Business Technology Management
    Indian School of Business
    Apr, 2021
    - Apr, 2026
  • Leadership and Emotional Intelligence
    Indian School of Business
    Dec, 2020
    - Apr, 2026
  • IT Project Management
    Indian School of Business
    Oct, 2020
    - Apr, 2026
  • Accounting and Finance for IT professionals
    Indian School of Business
    Sep, 2020
    - Apr, 2026
  • Business Analytics and Digital Media
    Indian School of Business
    Aug, 2020
    - Apr, 2026
  • Digital Transformations
    Indian School of Business
    Jul, 2020
    - Apr, 2026
  • Strategic Management - Capstone Project
    Copenhagen Business School
    May, 2020
    - Apr, 2026
  • Strategic Management and Innovation Specialization
    Copenhagen Business School
    May, 2020
    - Apr, 2026
  • Strategy Implementation
    Copenhagen Business School
    Apr, 2020
    - Apr, 2026
  • Strategy Formulation
    Copenhagen Business School
    Mar, 2020
    - Apr, 2026
  • Strategic Management
    Copenhagen Business School
    Feb, 2020
    - Apr, 2026
  • Leading Others
    TNM Coaching
    Sep, 2019
    - Apr, 2026
  • Implementing Cisco Cybersecurity Operations (SECOPS)
    Cisco
    Mar, 2018
    - Apr, 2026
  • Understanding Cisco Cybersecurity Fundamentals (SECFND)
    Cisco
    Feb, 2018
    - Apr, 2026
  • Learning System Center Configuration Manager
    LinkedIn
    Nov, 2017
    - Apr, 2026
  • IoT Foundations: Fundamentals
    LinkedIn
    Oct, 2017
    - Apr, 2026
  • Learning Data Governance
    LinkedIn
    Oct, 2017
    - Apr, 2026
  • Learning Information Governance
    LinkedIn
    Oct, 2017
    - Apr, 2026
  • ITIL SM Foundation V3
    EXIN
    Jan, 2014
    - Apr, 2026
  • MCITP: Enterprise Messaging Administrator on Exchange 2010
    Microsoft
    Dec, 2012
    - Apr, 2026
  • MCTS: Microsoft Exchange Server 2010, Configuration
    Microsoft
    Nov, 2012
    - Apr, 2026
  • MCPS: Microsoft Certified Professional
    Microsoft
    Apr, 2012
    - Apr, 2026
  • MCSA: Windows Server 2008
    Microsoft
    Apr, 2012
    - Apr, 2026
  • MCITP: Enterprise Administrator on Windows Server 2008
    Microsoft
    Jun, 2009
    - Apr, 2026
  • MCSA: Messaging on Windows Server 2003
    Microsoft
    Jun, 2009
    - Apr, 2026
  • MCSA: Windows Server 2003
    Microsoft
    Jun, 2009
    - Apr, 2026
  • MCSE1: Windows Server 2003
    Microsoft
    Jun, 2009
    - Apr, 2026
  • MCTS: Windows Server 2008 Active Directory, Configuration
    Microsoft
    Jun, 2009
    - Apr, 2026
  • MCTS: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft
    Jun, 2009
    - Apr, 2026
  • MCTS: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft
    Jun, 2009
    - Apr, 2026
  • MCPS: Microsoft Certified Professional
    Microsoft
    Nov, 2008
    - Apr, 2026
  • MCTS: Microsoft Windows Vista, Configuration
    Microsoft
    Oct, 2008
    - Apr, 2026
  • AIR Values e-learning - AIR Values e-learning
    Alstom

Experience

  • Tafaseel BPO
    • Information Communication Technology Manager
      • Jun 2024 - Present

  • Alstom
    • Cairo, Egypt
    • Egypt Cluster IT Business Partner
      • Nov 2022 - Jun 2024
      • Cairo, Egypt

  • Quick-Wins
    • Saudi Arabia - United Arab of Emirates
    • Senior Business Consultant – Digital Transformation
      • Jan 2022 - Nov 2022
      • Saudi Arabia - United Arab of Emirates

      Developing business models, methodologies, processes, and procedures and being engaged in the implementation phase for Business Digital Transformation programs. Conduct primary and secondary Digital Solutions market research and analyze research findings and recommend solutions to clients based on the understanding of project scope Supervise and project manage the execution of delivery by 3rd party vendors in relationship to the project scope. Support business development activities and capture potential market opportunities. Compile and present project findings verbally, visually and in writing to internal and external Stakeholders

  • Maersk Line
    • North Africa and Lebanon
    • Regional IT Service Delivery Lead
      • Feb 2018 - Jan 2022
      • North Africa and Lebanon

      Responsible for the IT strategy and key strategic projects and programmes as well as governance over cross functional processes. Ensure that IT systems are up andrunning, and build systems and functionality as and when necessary. Improve and ensure full collaboration between IT and the wider business.Families focused on assessing and translating new business requirements into functional or technical requirements. Satisfies the requirements by managing all delivery activities, including planning, execution, quality assessment and issue resolution. Focused on supporting the lifecycle of the systems and associated infrastructure.

  • DMG (DMG Group)
    • Cairo
    • Engineering Sector IT Section Manager
      • Sep 2013 - Jan 2018
      • Cairo

      Direct IT Operation, projects and technical activities across multiple Companies under Engineering Sector of the Holding. Identify and resolve business needs to achieve organizational goals. Manage strategic planning to optimize resources, improve throughputs, and enhance system performance parameters.Provide senior-level technical consultations and support to System Engineering, System Integration & Testing Departments on all IT Operation and System Infrastructure issues. Review network layouts, resolve equipment redundancies, and improve network reliability and flexibility, and to ensure end user service Delivery with high quality.

  • DMG (DMG Group)
    • Cairo
    • Group IT Network, Infrastructure and Systems Section Head
      • May 2008 - Jul 2013
      • Cairo

      Develop and implement standard IT Systems operating procedures. Establish key processes that ensure reliable and efficient technical services organization-wide. Guide the design and implementation of System Infrastructure, Network Infrastructure, Antivirus solutions and system/network monitoring.

Education

  • 2002 - 2007
    Al-Azhar University
    Bachelor's degree, German Language and Literature

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