Experience

• 

  Reimagined Parking

  • Harrisburg, Pennsylvania, United States

  • Senior Manager

    • Feb 2024 - Present
    • Harrisburg, Pennsylvania, United States

    Parking and Shuttle Bus Operations

• 

  Reimagined Parking

  • United States
  • Facilities Services
  • 700 & Above Employee

  • Senior Management

    • Jul 2023 - Oct 2023

    Counting and Collections

  • Location General Manager

    • Mar 2023 - Oct 2023

    • Directs and supports the daily operations of the Bus Operations division through coaching, direction and mentoring a staff of Managers, Supervisors, Dispatchers, Bus Operators, Customer Service Representatives, and a maintenance staff.• Collaborates with and makes recommendations to the Maryland Aviation Administration and Rental Car Consortium on service delivery by analyzing passenger travel to produce resources for meeting travel demand within the service area.• Reviewed long standing deficiencies in operations and developed policies and trainings to drive an immediate reduction in complaints, improved hiring ability, employee retention and the most critical component; an increase in on-time performance. • Partner with our Human Resources and recruiting departments to improve on the processes that create compliance with FDOT, MDOT and FMCSA policies specifically related to licensing requirements, medical qualifications, Drug and Alcohol programs and other internal safety related matters.• Developed and implemented processes to scrutinize the locations projected budget against actual expenses by finding the most efficient practices that balance service delivery and P&L within all metrics such as payroll, maintenance, training, reduction in costly accidents and incidents and inventory control programs. • Expertly create reports and presentations for both internal and external departments within local and state agencies that analyze statistical data against forecasts to communicate the state of the business and recommendations for continuity.• Develop training and other opportunities to build and nurture leadership skills within key persons for the purposes of across-the-board succession planning. • Served as the locations key negotiator for the newly implemented Collective Bargaining Agreement with the Amalgamated Transit Union, Local 1300 as well as continuing to manage labor relations for the location including grievance and arbitration processes.

  • Project Manager On - Street

    • Dec 2018 - Oct 2023

    Collecting revenue from for over 13,000 metered and pay station spaces.Create daily collection routes to meet clients goals.Collecting information, i.e. damaged equipment to be reported on a daily basis.Trouble-shoot parking meter jams and correct malfunctionsWrite reports on receipt paper and make changes as needed.Maintain cleanliness of self, parking equipment, and facilities.Resolve customer complaints in accordance with policies and procedures, if applicable.Maintain and care for all company issued equipment.Assist with any special assignments and projects as requested.Other related duties as assigned.

  • Warehouse Manager

    • Mar 2020 - Mar 2021

• 

  Cristina'​ s Home & More Cleaning

  • Harrisburg, Pennsylvania Area

  • Independent Business Co- Owner

    • Sep 2016 - Mar 2023
    • Harrisburg, Pennsylvania Area

    • Organized company to operate within budget and quickly addressed unforeseen circumstances which negatively affected our ability to do so.• Maximize efficiency of administrative processes by completing paperwork in a timely manner and ensuring proper filing of every document.• Optimize site processes to ensure high team performance.• Work with team members to increase individual performance and set realistic improvement goals.• Determine areas of improvement for cost control and initiate changes.• Reduce expenses by minimizing waste and allocating staff levels correctly.• Define employee functions and keep individuals on task.• Implement safety policies to reduce or eliminate incident.• Interviewed, hired and trained new staff.

• 

  SP+ (SP Plus)

  • United States
  • Facilities Services
  • 700 & Above Employee

  • Senior Manager On- Street

    • Jul 2015 - Sep 2016

    Senior manager of largest Municipal On-Street parking operation in the State of California• Project Manager for installation/programming of Digital Luke II Pay stations, IPS and Duncan Meters.• Organized locations to operate within budget and quickly addressed unforeseen circumstances which negatively affected our ability to do so.• Initiated a 5-year plan which included equipment outlays and the addition of meters to generate increased revenue.• Communicated frequently with the client to discuss opportunities for improvement.• Diplomatically resolved requests or concerns from the client, employees or customers alike with the same degree of careful attention.• Designed and implemented a plan to improve the effectiveness of on-street meter enforcement.• Proposed and fought for the use of mobile technology to simplify and improve our customers' parking experiences.• Created brand new and improved existing custom operating manuals for all accounts within my portfolio.• Recruited, trained and supervised a team of employees at all locations.• Ensured that all employees successfully completed the company’s required training and compliance courses.• Maintained adequate staffing levels for front line employees and facility managers, including vacation and sick call coverage.• Generated and put programs into practice to improve operations safety and prevent both customer or employee claims against the company.• Coordinated with Public Works and various other officials to improve different aspects of the City, including but not limited to parking.

  • On-Street Facility Manager

    • Dec 2013 - Jul 2015

    • Project Manager for installation/programming of Digital Luke II Pay stations.• Supervise and create plans to effectively enforce on- street meters• Hiring ideal frontline employees and providing them with the appropriate training and tools to perform at their best.• Supervise the quality of work for all employees to ensure that all work tasks and assignments are performed efficiently, effectively, and as required.• Ensure that proper parking, security, cash controls and customer service procedures are being followed by all employees. • Monitor office audits of daily cashier reports to ensure that proper sales totals are reported and recorded on time and to maintain security vigilance over possible employee theft and/or inefficiencies.• Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claim

  • Supervisor

    • Jun 2011 - Dec 2013

    • Maintain a quality staff of cashiers and certify employees meet all performance standards.• Plan, direct, and coordinate the daily activities of the casher office.• Utilize computerized information systems used in financial and/or accounting applications daily.• Provide information to employees regarding pertinent rules, policies and procedures related to cash and cash-related transactions.• Plan and monitor daily staffing schedules and adjust accordingly to meet operational demands.• Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner.• Handle financial transactions, collect cash receipts and distribute cash to cashiers.• Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters.• Ensure accuracy of generated reports and maintain confidentiality of records/information.

• 

  Harrisburg Parking Authority

  • Harrisburg, Pennsylvania Area

  • Operations Supervisor

    • Jun 2006 - Dec 2013
    • Harrisburg, Pennsylvania Area

    • Hire, train and conduct performance evaluations for employees and provide development opportunities through training and quality management activities.• Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters. • Manage revenue/expenses and stay within budget. • Assist Deputy Director in planning and gathering data.• Operate parking computer systems; program in/out monthly parkers, generate reports, and assist in maintaining continuity of operations.• Meet with public and provide information requiring Parking Authority knowledge and procedures.• Manage receiving personnel to insure proper count and physical inspection of merchandise based upon purchase orders received.• Ensure safety methods, practices and programs are implemented and maintained.• Lead, direct and manage inbound and/or outbound site operations to ensure that the operations staff executes service agreements at, or above the customer’s standards.• Supervise special events or functions as they relate to the parking facility in order to ensure that customers are served efficiently and properly.• Monitor maintenance of the facility to ensure that it is clean and maintained according to company policies and procedures.• Coordinate with maintenance department to maintain a clean, professional and safe working environment by inspecting and scheduling maintenance and ensuring that all office equipment is properly accounted for and in safe working condition.• Address all employee performance problems promptly and directly in accordance with company personnel policies and procedures.