Experience

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  Compufy Solutions Limited

  • IT Officer

    • Jan 2020 - Present

  • ICT Business Consultant

    • Feb 2017 - Present

    I am the first point of contact for all IT, Telephony PABX and Electrical related problems. Network and server Administration, User support and training, management of IT vendors and service providers. Ensure the proper administration, management, and operation of database management services, Primarily responsible for the Windows Domain, including Active Directory design and maintenance, Diagnose, troubleshoot and resolve software or connectivity problems, Developed innovative PowerPoint presentations for meetings, reports in Excel and Access to maintain the inventory, Drive complex technical projects from the planning stage through execution, Responsible for applying security updates and patches on servers, desktops, and laptops, and Provided setup and managing multi functional office printers

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  CLIMATE MANAGEMENT LIMITED

  • Senior IT Officer

    • Aug 2008 - Present

    •Provides technical support, troubleshooting of desktop and telephony pabx hardware, systems and applications in an effort to increase first call resolution rates.•Performs account management actions, to include creations, disables, deletions, transfer and archiving of users network accounts across five major networks•Apply/execute organizational policies to include (but not limited to): Purchasing, Inventory, Computer Security, Data Integrity and business Recovery.•Audited all incoming desktops and laptops, including damage inspection, complete hardware reformatting and troubleshooting, reconditioning and hardware/software installation and upgrade.•Credited for developing laptop and server testing procedures resulting in improvement in measured quality. Trained new employees on procedures.•Primarily responsible for the Windows Domain, including Active Directory design and maintenance•Manage the maintenance of the Salesforce platform and customize the Salesforce implementation to ensure cross-functional business requirements are met. Create reports for Executive team.•Provide periodic updates to workstations including antivirus, software patches, and OS upgrades•Drive complex technical projects from the planning stage through execution.•Keeping abreast of new Salesforce features and functionality•Train new and existing users on database and providing ongoing technical support and assistance