Experience

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  Turner Supply Company

  • Birmingham, Alabama Area

  • Data Analyst

    • Jan 2017 - Present
    • Birmingham, Alabama Area

    Manage data integration process from a 3rd party product data feed into existing ERP applications and B2B ecommerce storefront- Identify needs, design solutions, wrangle data, perform analysis, and communicate the results to a non-technical audience.- Use advanced R and Excel capabilities for data manipulation and analysis

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  AT&T

  • Senior Technical Process/Quality

    • Jan 2015 - Nov 2016

    Managed the business unit’s implementation of quality, methods, procedures, and processes. Directed process flows, business rules, and user requirements. Edited and revised technical documentation including procedure manuals, user manuals, programming manuals, service manuals, operational specifications, and technical publications to disseminate technical specifications and instructions to diverse audiences.

  • Area Manager- Quality/Process/M&P

    • 2007 - Dec 2014

    Managed team of technical specialists and delivered staff support for management systems and control processes in global field operations.

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  BellSouth Telecommunications

  • Birmingham, AL

  • Area Manager - Network Operations

    • 1997 - 2007
    • Birmingham, AL

    Managed 10+ member technical specialist team to develop M&P and training support for managers and technicians to provision, maintain, and operate regional telecommunications switching, transport, and power network. Interfaced with multi-level field operations management in switching, transport, power, performance management, and administration.  Developed long-range operations force forecasting and planning process based on workload drivers, key forecast indicators, and productivity factors; mechanized and implemented in regional operation with over 2,000 employees. Pioneered integration of SGML/XML electronic documentation system to migrate legacy documentation into a user accessible database.

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  BellSouth Telecommunications/South Central Bell

  • Birmingham, AL

  • Area Manager

    • Jun 1973 - 1996
    • Birmingham, AL

    Served as a First Level Supervisor and Staff Support Specialist at District, Department, and Company levels in Operations, Switching, and Power. Managed telecom technicians and major equipment conversions. Oversaw expense budgets and operations planning for state-level Operations Department. Two year rotation at national corporate headquarters (NJ) to develop budgeting process and cost accountability tools for second-level managers.