Experience

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  Telit Wireless Solutions

  • Lincolnshire, IL

  • Operations & Support Technician

    • 2014 - 2015
    • Lincolnshire, IL

    Call center support and network monitoring for machine to machine wireless technology.

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  Nokia Siemens Networks

  • Solutions Engineer/Project Group Lead

    • May 2011 - Sep 2012

    Nokia Siemens Networks – Arlington Hts., IL• IP multimedia subsystem (IMS) Operations Lead at Nokia Siemens Networks - responsibilities included leading the 24x7 network performance monitoring support team for Verizon’s LTE 4G Core Network (IMS: One-NDS, One-AAA, and HSS/CSCF). The position consists of supervisory and technical support leading the NSN team tasked with surveillance of network elements, managing identified faults through to resolution, and acting as liaison between field team and Service Level Agreement team.• Central Region Lead Engineer for Customer Operations Issues - Network statistics data farming using in house hardware platform based on Sun technology and various proprietary software tools. Wimax technology interface role with Clearwire customer Operations managers. Access Point (AP) monitoring including data mining, monitoring KPI’s, and probing sites to identify network issues along with advising customer solutions. Held weekly customer calls to track issues and drive process improvement.

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  Motorola Inc.

  • Sr Systems Engineer Staff/Project Management

    • Apr 1994 - May 2011

    Motorola, INC.- Domestic USA and International- Schaumburg, ILMotorola continues to be innovative with Project Management practices and leading the industry in Quality Control standards.• Installed data centers (main switching offices) for top tier wireless service providers around the globe. Coordinated hardware installation, commissioned computer platforms, and performed acceptance testing. A key member of the project management teams for the following example projects: Mexico- Overcame cultural differences when the customer did not put the same emphasis towards producing on time deliverables. Saudi Arabia- Produced updated project schedule, via change control board, to incorporate large quantity of (unofficial but typical) religious and national holidays within Saudi Arabia. Israel- Schedule was highest priority project objective, project was completed on-time and on-budget. El Salvador- Project planning accurately accommodated increased risk due to utilizing some previously used equipment.• Test Lab Relocation from Deer Park to Arlington Heights.Budget was primary constraint and date of completion was the lowest priority, as a result I utilized volunteer engineering time. Engineers were key stakeholders and benefited from functional lab. • Dispatch System Release Upgrade ManagerFunctional group manager of an organization performing incremental hardware and software upgrades on operational telecommunication networks. Projects were developed utilizing historical lessons learned and six sigma quality practices to minimize active network outage time. The team was consistently rated high based upon Customer Satisfaction Surveys received after each project.• Test Lab ManagerFunctional Manager of a test lab utilized for in house process development testing. The lab had a key function for supporting hardware upgrades and software updates for a customer base of a minimum of 18 service providers located in 13 countries around the world.