Experience

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  Metyis

  • Bengaluru, Karnataka, India

  • Administrative Associate

    • Mar 2024 - Present
    • Bengaluru, Karnataka, India

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  Forcepoint

  • Bangalore Urban, Karnataka, India

  • Technical Support Engineer l

    • Jul 2021 - Apr 2024
    • Bangalore Urban, Karnataka, India

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  Altisource Business Solutions Pvt Ltd

  • Bangalore Urban, Karnataka, India

  • Senior Support Analyst

    • Aug 2012 - Apr 2021
    • Bangalore Urban, Karnataka, India

    Senior Support Analyst• Inbound and outbound Support for Realtors, Attorneys, contractors and Corporate Clients in U.S. • Email and Chat Support for Internal and External Vendors and associates.• Training the on-board Vendors on Vendorly platform. • Training and mentoring New hires. • Handling Escalations.• Key role in Team building and Motivation.• ERT Member (Emergency Rescue Team) Since 2013

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  M/s. Dell International Services

  • Bangalore

  • Manager on Duty (MOD Customer Care)

    • Mar 2004 - Oct 2007
    • Bangalore

    Manager on Duty (MOD Customer Care)Inbound Technical Voice Support for DELL Corporate Clients in U.S. and Canada.Chat Support for DELL Customers in U.S. for different Line of products & basic Networking..Supporting Customers for issues like Operating System problems, Software problems, Hardware problems, Internet Issues, O.S. Installation, Data Backup, NetworkingMentoring New Hire TeamsHandling Escalations.Contributed to the team in building up Quality and Customer Delight

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  M/s Iseva Systems Pvt. Ltd.

  • Bangalore

  • MIS Executive

    • Jul 2002 - Mar 2004
    • Bangalore

    Started with Project CFM / CITI Financial MortgageTelemarketer Home Loans to U.S. ResidentsServed Citi Financial Mortgage, Citi Groups, CitiBanks Inc., U.S.A.Worked for Operations Department in Outbound Sales, Handled Client Calls for process updates and infractionsWas promoted as Group Leader, handling a small team of Eight AgentsResponsibilities were calling on the Project, Achieving the Targets and bringing up the Performance of my GroupGenerating Reports and Analysis of the Group Members' performance based on day-to-day Sales, calculating their SPH for IncentivesActively involved in Training Department by participating in Training Modules for the New AgentsMonitored Agents' calls, understood them to improve the Quality and Quantity of Sales and provided Informative FeedbackInvolved in rating Agents on Quality Score-cards and followed up for their improvementSuccessfully achieved Leadership Certificate on good performanceCalling Customers for Home Equity LoansWorked for 10 months from July 2002 - April 2003Moved to MIS as a Trainee in April 2003Key Responsibilities :Managing Command CenterDoing Half Hourly ReportsMonitoring Agents on CMS Avaya for their Scheduled BreaksPreparing MIS Check List and AOL Check ListAttending printout for next day, Updating CSAT ScoresVDN Analysis Reports and Day-end Reports

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  M/s. Wildcraft

  • Dandeli

  • Liaison Executive

    • Jul 2001 - Jun 2002
    • Dandeli

    Entrusted with welcoming Foreign and Indian Holidayers, organising their Outdoor activities and seeing to all aspects of their stay at the Lodge. Group sizes can reach upto 50 people

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  M/s

  • Marketing Executive

    • Jun 2000 - May 2001

    Responsible for promoting Mutual Funds, Fixed Deposits and SharesThe job involved extensive liaison with customers both on the phone and at their premises

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  Reliance Petrochemicals

  • Service-in-charge

    • Feb 1995 - Dec 1999

    M/s. Petroplus SuratService-in-chargeResponsible for answering customer calls, allotting jobs and report to the Head of BranchCompany

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  Voltas Dealer (M/s. Peak Systems)

  • Senior Technician from Technician

    • Dec 1991 - Jan 1995

    Attending to Customer's Breakdown calls, Allotted jobs to TechniciansSupervising Quality of their work and ensuring Customer satisfaction

  • Senior Technician

    • Dec 1991 - Jan 1995

    Attending to Customer's Breakdown calls, Allotted jobs to TechniciansSupervising Quality of their work and ensuring Customer satisfaction

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  M/s

  • Technician

    • Apr 1988 - Nov 1991

    Joined as a Trainee Technician, servicing Air-conditioners at Customer's premises and was later promoted to Technician