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Henry Awor

Customer Service at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Sudong Sdn Bhd, Malaysia</span>

Intro Book

Experienced technical support professional with customer service and telephone skills.

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Location

Port Harcourt, Rivers State, Nigeria, NG

Languages

English -

Skills

Technical Support
Telephone Skills
Enquiries
Customer Service
Customer Satisfaction
Microsoft Excel
Sales
Microsoft Office
Telecommunications
Troubleshooting
Voip
Show all

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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$40.0

Hourly Rate

How This Rate is Calculated

Okay, let’s tackle this. So Henry has 2 years of experience in technical support, which is relatively low. He also has a Bachelor's degree in Computer Networks, but that's not directly relevant to his current role. His certification in Mobile Technical Support is a plus, but not extremely valuable. Location is Port Harcourt, Nigeria, which might affect the rate. Considering his experience and education, I'd estimate his hourly rate to be around $40, which is a relatively low rate for a technical support professional in Nigeria. This rate is based on average salary benchmarks for technical support roles in Nigeria, which range from $20 to $50 per hour.

Bio

Generated by

Topline AI

Henry Awor is a seasoned technical support professional with experience in customer service, telephone skills, and technical support. He has worked in various roles, including Customer Service and Technical Support Analyst, providing advice, information, and assistance to callers, resolving issues, and managing daily production order reports. Henry holds a Bachelor's degree in Computer Networks from the University of East London and a certification in Mobile Technical Support from Universiti UCSI.

Credentials

Bachelor Degree

-
Certified Mobile Technical Support

-

Experience

Sudong Sdn Bhd, Malaysia
- Klang
- Customer Service
  - Aug 2013 - Sep 2015
  - Klang
  - Providing advice, information and assistance to caller.- Making sure the all telephone calls are answered promptly.- Attempting to resolve all inquiries on first contacts with the caller.- Following up customers by calling them back.- Dealing with a customer queries, requests, orders or complai...
Getronics Solution
- Technical Support Analyst
  - Jul 2015 - Aug 2015
  - Mobil device troubleshooting- Handles first level phone support and trouble ticketing system- Manages daily production order related reports- Supports team in technical requirement like automation, optimizing portfolio, innovative solution - Performs detailed analysis of functional or business ...

Education

2009 - 2012

University of East London

2009 - 2012
2007 - 2008

Universiti UCSI

2007 - 2008

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Telecommunications”

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Henry Awor

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100 Credits For FREE

$40.0

Hourly Rate