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Henrico Basson profile image

Henrico Basson

Assistant IT Manager at WNS Global Services SA
Intro Book
IT professional with project management and technical support expertise.
  • Claim this Profile
Location
City of Cape Town, Western Cape, Sout...
Languages
  • English -
  • Afrikaans -
Skills
  • Project Management
  • Customer Service
  • Project Planning
  • Management
  • Databases
  • Show all
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Bio

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Henrico Basson is a seasoned IT professional with experience in project management, customer service, and technical support. He has worked in various roles, including Assistant IT Manager, Information Technology Systems Administrator, and IT Support Technician. Henrico holds a Bachelor of Arts degree in Development and Environment from Stellenbosch University and has certifications in ITIL, CompTIA, and Excel. He is proficient in multiple languages, including English and Afrikaans.

Credentials

  • Intro to Service Management with ITIL® 4
    LinkedIn
    Dec, 2023
    - Jun, 2026
  • Excel 2013: Advanced Formulas and Functions
    LinkedIn
    Nov, 2023
    - Jun, 2026
  • Excel Data Visualization: Mastering 20+ Charts and Graphs
    LinkedIn
    Nov, 2023
    - Jun, 2026
  • Artificial Intelligence Foundations: Thinking Machines
    LinkedIn
    Aug, 2023
    - Jun, 2026
  • Digital Transformation Foundations
    LinkedIn
    Aug, 2023
    - Jun, 2026
  • Introduction to Business Analytics
    LinkedIn
    Aug, 2023
    - Jun, 2026
  • Prompt Engineering: How to Talk to the AIs
    LinkedIn
    Aug, 2023
    - Jun, 2026
  • What Is Generative AI?
    LinkedIn
    Aug, 2023
    - Jun, 2026
  • Contribute to project initiation, scope definition and scope change control
    SAQA
    Oct, 2022
    - Jun, 2026
  • Explain fundamentals of project management
    SAQA
    Oct, 2022
    - Jun, 2026
  • Comptia Security+
    CompTIA
    Jan, 2019
    - Jun, 2026
  • Comptia N+
    CompTIA
    Nov, 2016
    - Jun, 2026
  • Comptia A+
    CompTIA

Experience

  • WNS Global Services SA
    • Cape Town, Western Cape, South Africa
    • Assistant IT Manager
      • Apr 2023 - Present
      • Cape Town, Western Cape, South Africa
  • Rohloff Group
    • Somerset West, Western Cape, South Africa
    • Information Technology Systems Administrator
      • Apr 2020 - Apr 2023
      • Somerset West, Western Cape, South Africa

      I am responsible for ensuring our 80+ franchises connectivity and to be available 99% of the time. This is accomplished by liaising between the restaurants and ISP's to ensure issues are resolved in a timely fashion. My duties also include managing the IT projects aimed at our restaurants, t...

  • Cape Town Market
    • 110 Gunner street, Epping
    • IT Support Technician
      • Apr 2017 - Apr 2020
      • 110 Gunner street, Epping

      Support the day to day operations, running daily sales submission.Maintaining and creating current and future infrastructure. Setting up new users, installing new hardware. Some research and development was part of my responsibilities.

  • AAM
    • Ortho Team Lead
      • Jan 2012 - Apr 2017

      I was responsible for the orthophoto production at the Cape Town office for the creation of accurate aerial survey datasets.This requires me to manage my team, liaise with several other departments, have a good technical understanding of the procedures and communicate with their parent company in...

Education

  • 2007 - 2011
    Stellenbosch University/Universiteit Stellenbosch
  • 2001 - 2006
    High School Stellenberg

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