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Henock Delia

Customer Service Representative at Us Airways
Intro Book
Seasoned customer service and operations professional with 20+ years of experience.
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Location
Lynn, Massachusetts, United States, US
Skills
  • Microsoft Excel
  • Powerpoint
  • Microsoft Word
  • English
  • Event Management
  • Show all
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Bio

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Henock Delia is a seasoned customer service and operations professional with 20+ years of experience in customer support, event management, and marketing strategy. He has a strong background in managing teams, overseeing daily operations, and providing excellent customer service. Henock holds a Bachelor of Arts degree in International Business Management from the University of Massachusetts Boston and an Associate's degree in Tourism and Travel Services Management from Bunker Hill Community College.

Experience

  • Us Airways
    • Customer Service Representative

  • US Airways (now American Airlines)
    • Greater Boston Area
    • Customer Service Representative
      • Jun 2005 - Present
      • Greater Boston Area

      • Provide a wide range of customer support to passenger traveling at the airport. Check in and assist passengers at the ticket counters; sell and issue tickets and book reservations • Answer to customer’s complaints and propose solution to improve company’s relationship with customer• Provide special assistance to unaccompanied minor as well as mentally challenged passengers, and passengers with special need requests. • Enforce security and safety measures, and ensure FAA and airline regulations are thoroughly followed

  • LAZ Parking
    • Boston, Massachusetts, United States
    • Parking Operation Supervisor
      • May 2004 - Present
      • Boston, Massachusetts, United States

      • Oversee the parking daily operation and provide full administration support. • Maintain an accurate bookkeeping process, and send daily activities reports to upper management. Utilize flash valet ERP system to bill customer, create special pricing, and generate periodic financial reports.• Lead and supervise parking attendants, create schedule and assigned task to workers• Provide daily assistance to customers, and resolve all escalated situation with calm demeanor, professionalism and efficiency • Conduct price and performance studies on nearby competitors

Education

  • 2009 - 2014
    University of Massachusetts Boston
    Bachelor of Arts - BA, International Business Management
  • 2001 - 2004
    Bunker Hill Community College
    Associate's degree, Tourism and Travel Services Management

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

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