Experience

• 

  BJP Laboratories Pty Ltd

  • Australia
  • Pharmaceutical Manufacturing
  • 1 - 100 Employee

  • Account Manager

    • Nov 2015 - Present

    During my current employment I have gained a strong understanding of the full manufacturing process, from the initial contact with the client to handing over the finished goods. My role at BJP Laboratories as an My main duties include estimating project ranging from $20,000 to $100,000+ to new and existing customer, whilst liasing with both new and existing customers providing them with updates on their product. Accounts Manager has strengthened my customer service skills from dealing with various different customer including some of Australia major pharmaceutical brands. I have gained strong problem solving skills as I have to come up with quick and appropriate solutions to customers problem while still achieving internal goals as well as the customers goals.Responsibilities include and are not limited to- Initial customer contact over the phone or via email- Following up on leads to potentially develop new business - Estimating and negotiating pricing with customers- Forecasting monthly sales and reporting to the CEO- Dealing with customer inquiries and complaints in a timely and professional matter- Invoicing and following up on payments from customer- Over see and ensure that customers expectations of their products are met with exceptional service throughout the whole manufacturing process - Issue appropriate documentation that relates to release and standard of product- Negotiate trading terms with suppliers to help aid cash flow

  • Warehouse and Logistic Co-ordinator

    • Jun 2015 - Nov 2015

    During my time as the Warehouse and Logistics officer at BJP Laboratories I was responsible for all deliveries to customer. I ensure that all deliveries where made on time and with appropriate documentation. I oversaw that products where packed in accordance to customer specification. I liased with customer prior to delivery providing them with consignment number, tracking information and correct ETA's. During this period I also managed a warehouse team to ensure that production needs from a raw material perspective was met. Ensuring that the correct raw materials are used as pharmaceutical production is a very delicate process and raw materials are very specific to each product. I also dealt with suppliers to ensure timely and accurate delivery of raw and packaging materials. I was responsible for some of the purchasing of raw materials which required me to negotiate and procure different products and pricing. Responsibilities included;- Purchasing raw materials- Managing a small team to ensure production needs where catered for- Ensuring that staff members comply with OHS- Oversee and deliveries from various suppliers- Negotiate pricing with suppliers- Oversee all deliveries to customers - Dealing with different logistic companies to obtain best pricing - Create spreadsheets to streamline and increase efficiency for production planning- update production manager with various updates on products that raw materials are onsite and ready to go into production.- monitoring raw materials and ordering/ purchasing materials as required.- Dispatch customers products as per their specification.

• 

  Australian Outback Spectacular

  • Brisbane, Australia

  • Bar Manager

    • Jun 2012 - Jan 2014
    • Brisbane, Australia

    During my employment at Australian Outback Spectacular as the Bar Manager it was my responsibility to ensure that all staff complied with their RSA when selling to guests. It was my responsibility to ensure that all guests had a great time during their visit. Responsibilities included;- Opening tills and allocating money to each register. - Ensuring co-workers comply with RSA standards- Dealing with customer complaints - Stock reports on a nightly basis- Liase with security to ensure that there is no disruptive guests- Closing tills and reconciling with reports