Experience

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  Toyota Financial Services Singapore

  • Singapore

  • Collection Executive

    • Sep 2023 - Present
    • Singapore

    • Default Handling for lease and hire purchase portfolio. • Manage delinquent and bad debt accounts• Responsible for repossession matter including auction and tender of repossessed assets• Responsible for receipting of customer payment into the contract management system and reconcile daily transactions.• Ensure timely process of Giro applications.• Reaching out to overdue/delinquent customers via telephone and emails.• Finding the most optimal way to convey the message and persuading the customer by applying the negotiation skill and innovative approach.• Conduct extensive research to find contact numbers and email addresses of customers that cannot be reached.• Ensure that all targets defined met or exceeded.• Ensure that collections activities and payment postings are execute with high quality standards.• Drive continued quality and process improvement to ensure achievement of targets.

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  Goldbell Group

  • Singapore

  • Credit Control Executive

    • Feb 2021 - Sep 2023
    • Singapore

    • Oversee the collection of customer accounts in a manner that ensures high customer satisfaction and loyalty• Handle customer's dispute on the invoices and credit notes etc• Perform reconciliation for problematic accounts for disputed invoice and payments• Handle customer and salesman queries• Sending SOA / Invoice to customer when required• Issue Reminder Letter/Demand Letter and Repo Letter• Initiate Repo Action• Initiate legal proceeding and follow up on the documentation thereafter until closure• Liaising and monitoring with Debt Collection Agency in collecting delinquent debts.• Review customer evaluation submitted and ensure proper justifications had been made prior to approvals by GM Finance • Release codes when the Credit Limit or Credit Term is breached with proper approval• Prepare monthly debtor ageing report for internal review• Prepare provision for doubtful debts on bi annual basis• Constant monitoring of debtor’s balances to ensure DSO remain at healthy level.• Ensure compliance of group credit management policy.• To identity and analyse potential bad debts for write-offs

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  Experian Asia Pacific

  • Singapore

  • Credit Operation Executive

    • Sep 2017 - Jan 2021
    • Singapore

    • Generate and send reminder letter • Collect Cash & Cheques from customers.• Monitor & Update customer payment.• Attend to customers’ enquiries on contracts, billing and collection.• Conduct the CBS Search • Loading and monitoring of debt collection cases timeline ensuring all cases processed in time and to meet SLA in accurately.• Ensure credit & collection policies and procedures are followed within the region.• Experience and knowledge of accounting software, SAP• Perform Account Receivable and Account Payable reconciliations (project based)• Process invoice payment to client.• Operationalize and improve collection processes from slow playing customers, and initiate legal and other enforcement procedures.• Adding, deleting & revising the client’s Credit Monitoring list via internal system.• Loading and monitoring client’s monthly Aging Report • Handling the local / oversea credit report order (back-end)

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  TYT CORPORATION PTE LTD

  • Singapore

  • ES Database Administrator

    • Jul 2016 - Aug 2017
    • Singapore

    • Management of database in system.• Support forecast and planning activities.• Handle customers enquires and service call.• Arrange service engineer for site service and repair job at customer premises.• Call up existing customer on renewal of machines maintenance contract.• Prepare renewal maintenance contract for customers.. • Manage inventory and maintain a log system of operations equipment and spare parts monthly. • Prepare shipping documents for import and export shipment, including packing list, pro-forma invoices, GIN and GRN.• To carry out after-sales activities and maintenance service to customers in the industrial sector.• Work collaboratively with Sales Manager to follow up, price, quote, negotiate & provide product information.• Develop and manage customer relationship.