Experience

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  Enthusiast Motor

  • Australia

  • Underwriter

    • Jan 2024 - Present
    • Australia

• 

  Shannons Insurance

  • Insurance
  • 100 - 200 Employee

  • Team leader higher duties

    • Sep 2023 - Nov 2023

    Managing team of 10 while team leader is away. Looking after performance,absenteeism, onboarding, training of new team members.

  • Motoring enthusiast underwriter

    • Nov 2016 - Nov 2023

    Inbound call centre utilising my time to assist customers in their day to Day requirements for specialty insurance. Quoting, servicing and sales. Meeting and exceeding KPIs. Meeting the needs of a variety of customers Australia wide. Using MSDOS and Microsoft programming.

• 

  Suncorp Group

  • Armadale, Western Australia, Australia

  • Banking Consultant

    • Jan 2016 - Nov 2016
    • Armadale, Western Australia, Australia

    Teller, account opening and closing, credit card applications, personal loan and insurance referrals and sales, proactive phone conversations outbound.

• 

  National Australia Bank

  • Australia
  • Banking
  • 700 & Above Employee

  • Banking advisor 2

    • Jul 2015 - Jan 2016

    Customer liaison from start to finish with Home lending and mortgage protection. Pricing discretion, amending titles and mortgages as needed. Signing documents with customers. 2IC to store manager helping customer advisors with coaching and customer grievances

  • Customer advisor sales

    • Jan 2013 - Jul 2015

    Assisting store manager in day to day running of branch. Compliance, personal loans and insurance quotes and sales. Deceased estates, account opening and closing. Filling in for store manager as relief when needed.

  • Customer Service Advisor

    • Sep 2012 - Jan 2013

    Learning all aspects of banking, including cash handling, compliance, customer service, tier 2 and Allianz insurance sales qualified.

• 

  Paper Plus NZ

  • Winton, New Zealand

  • Postal Clerk

    • Nov 2011 - Sep 2012
    • Winton, New Zealand

    Paper plus, NZ post, kiwi bank, agency branch cashier. Selling agency lines to customers, using the post link computer system. Advising customers in banking products and procedures, receiving large amounts of cash over the counter. Cashing up and balancing tills.

• 

  David Gray & Co Pty Ltd

  • Fremantle, Western Australia, Australia

  • Sales Representative

    • Aug 2010 - Aug 2011
    • Fremantle, Western Australia, Australia

    Working for a chemical manufacturing plant. Selling to Bunnings, IGA, city farmers, better pets and gardens, private garden centres and hardware stores. This role was varied as I interacted with stores and their customers advising which product to use where and how. I also divided my time between being on the road and in the office working PowerPoint, contacting new leads, working promotions, coordinating my run for the next week. Attending trade shows and talking to potential customers as needed.

• 

  Iga Grocery Store

  • Kelmscott, Western Australia, Australia

  • Store Manager

    • Sep 2006 - Aug 2010
    • Kelmscott, Western Australia, Australia

    Responsible for day to day running of a small supermarket. Working to budget, training staff, cash handling, stock purchasing, account payments, debt collection, staff rosters and best of all customer service.

• 

  Iga Supermarkets

  • Byford, Western Australia, Australia

  • Fruit and vegetable manager

    • Apr 2005 - Sep 2006
    • Byford, Western Australia, Australia

    Responsible for improving sales, ordering stock, rostering casual staff, working to budget, which then progressed in to responsibility of having tills and store ready for opening.

• 

  Mitre 10 Australia Pty Ltd

  • Kelmscott, Western Australia, Australia

  • Garden centre manager

    • Oct 2004 - Apr 2005
    • Kelmscott, Western Australia, Australia

    Responsible for managing a team of 4. Buying plants and products for garden centre, stock receivable, merchandising, customer service, customer liaison, customer complaints. Computer ordering, telson and PDT ordering and stocktake.

• 

  Floraplant pty ltd

  • Oakford, Western Australia, Australia

  • Sales Representative

    • Jan 1999 - Sep 2004
    • Oakford, Western Australia, Australia

    Driving a display van, responsible for sales of plants to garden centres, florists and specialty and hardware stores. Meeting KPI's and servicing customers purchase requirements. Attending trade shows and deliveries as needed.