Experience

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  Sigma Pharmaceuticals

  • Technical Writer

    • Sep 2011 - Oct 2011

    Document the standardised project methodology developed for Sigma, based on the PRINCE2 project methodology.This required development of process maps, modification and development of templates and procedures.

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  OZ Minerals Ltd

  • Technical Writer

    • Aug 2009 - Jul 2011

    I have worked on three contracts at OZ Minerals over a two year period. The longest being six months in 2011. Each contract involved creating and modifying procedures, Quick Reference cards and training material in Ellipse Support Point (ESP).ESP is the online documentation and training package for users of the Ellipse platform.

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  Oxiana Ltd

  • Technical Writer

    • Jan 2008 - Jun 2008

    Assist in development of the Ellipse Accounts Receivable process maps and Business Support Documents in order to identify and document the online procedures, training material and Quick Reference cards for this stream in Ellipse Support Point (ESP). ESP is the online documentation and training package for users of the Ellipse platform.

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  Detroit Flame Hardening

  • Technical Writer

    • Jan 2007 - Jul 2007

    Design and develop task-oriented office procedures manual to be used as a reference and training document for part-time staff. Document processes including Accounts Receivable, Accounts Payable, Despatch and Payroll and relevant Quickbooks transactions.

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  Insurance Manufacturers of Australia (IMA)

  • Melbourne, Australia

  • Technical Writer

    • Jun 1999 - Sep 2004
    • Melbourne, Australia

    Incorporate requested updates to the online Claims & Assessing Business Systems (CABS) documentation in a timely and accurate manner, ensuring consistency of writing style and standards of existing documentation.

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  Hyperwrite

  • Technical Writer

    • Jun 1993 - Mar 1995

    Research and develop internal online Quality Assurance Standards documentation.Conduct regular internal Quality Assurance audits and document reports.Contracted technical writer to HyperWrite clients to develop paper-based user and technical documentation according to HyperWrite design standards.Projects included documentation for stockbroking software and financial systems.

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  ANZ Bank

  • Technical Writer

    • Jan 1991 - Nov 1992

    Liaise with Systems development staff and User-group representatives to design the user interface and documentation for back-office processing software. Develop the user-testing methodology and scenarios to test the interface and documentation using the IBM User Testing facilities.

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  National Mutual Royal Bank

  • Technical Writer

    • Jan 1988 - Dec 1990

    Documentation and Forms StaffResponsibilities include:Research and write for a suite of policy, procedure and reference manuals used throughout the bank. Design and publish forms for use throughout the bank.