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Helen Itunuoluwa Jika is a seasoned administrative professional with over 11 years of experience in managing day-to-day office operations, supervising administrative teams, and providing exceptional customer service. She holds a Bachelor's degree in Chemistry from Obafemi Awolowo University and has completed certifications in Data Science and Technical Support from Coursera.

Credentials

  • Foundations: Data, Data, Everywhere
    Coursera
    Mar, 2023
    - Apr, 2026
  • Technical Support Fundamentals
    Coursera
    Oct, 2022
    - Apr, 2026

Experience

    • Nigeria
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Team Lead - Administration
      • Jul 2023 - Present

      • Responsible for communicating goals and deadlines to Team members.• Demonstrates excellent communication and interpersonal skills to communicate sensitive information, provide reassurance, empathy and support the administrative team.• Ensures appropriate training for Administrative officers in business management to develop and update knowledge and skills in the workplace.• Arrange travel and accommodation as required.• Prepare per diems and staff benefits. • Supervises Other Administrative officers and Ad hoc staff.• Job shadow the Project team and provide support function when and if required.• Work closely with other teams.

    • Administrative Officer
      • Jul 2022 - Dec 2023

      ▪ Manage day-to-day office operations, including scheduling meetings, managing calendars, booking meeting/conference rooms and organizing events▪ Assist in developing and implement processes to streamline administrative tasks and improve efficiency ▪ Oversee office equipment and supply inventory, procurement, and maintenance▪ Assist with accounting and finance tasks, including budget tracking and expense reporting ▪ Oversee office equipment and supply inventory, procurement, and maintenance▪ Arrange travel and accommodations (including procuring Visas, handling logistics and providing protocol services for management and key clients)▪ Prepare memorandums and reports to help improve business processes▪ Provide customer service to clients and vendors, including support with billing and invoicing inquiries▪ Manage vendor contracts and relationships for office services, supplies, and equipment▪ Handles interfacing with major clients on their requests and needs in Abuja

  • 1805 logistics
    • Abuja, Federal Capital Territory, Nigeria
    • Business Executive
      • Aug 2016 - Present
      • Abuja, Federal Capital Territory, Nigeria

    • Principal Executive Officer
      • Aug 2011 - Oct 2022
      • Abuja

  • Airtel Nigeria
    • Abuja, Federal Capital Territory, Nigeria
    • Customer Service Representative
      • Jul 2009 - Jul 2011
      • Abuja, Federal Capital Territory, Nigeria

Education

  • 2003 - 2008
    Obafemi Awolowo University
    Bachelors, Chemistry

Suggested Services

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Industry Focus. “IT Services and IT Consulting”

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