Experience

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  Strandbags

  • Store Manager

    • Sep 2018 - Present

    Store Manager Daily operations of store Merchandise to company requirements Achieving store and staff KPIs Staff recruiting, training, product knowledge, Rosters, mentoring. Customer service Stock transfers, customer orders maintaining stock levels on store floor.

• 

  The Reject Shop

  • Manager

    • Oct 2016 - Sep 2018

    Managing and adhering to company KPIs Maintaining and achieving store requirements to achieve store budgets, merchandising to company planograms. Recruiting, Rosters, Mentoring and training staff. overseeing pricing and stock controlmaximising profitability and setting/meeting sales targets, including motivating staff to achieve positive results. Maintaining excellent customer service ensuring compliance with health and safety and company audits and compliance requirements preparing promotional materials and displays for advertised and catalogue set up liaising with head office and Area Manager. As a manager we lead by example.We have currently received the Exceptional Customer Award for Brandon Park S/C for this Quarter.

• 

  Lu Lu gifts & accessories

  • Retail Senior Sales & Visual Merchandiser

    • May 2014 - Sep 2016

    Customer Service & Sales Merchandising Stores, LuLu and Ist In Best Dressed EOD BankingStaff Recruiting, Training and Mentoring Setting up Pop Up Stores

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  AAMI

  • Work@home sales consultant

    • Nov 2013 - Jan 2014

    Accessing customer needsMeeting sales targets. Health check customer policies.

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  Forever Golden

  • Business Owner

    • May 2011 - May 2012

    AdministrationCustomer service Banking Housekeeping. Responsibilities for running a small business daily as owner /operator

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  Blockbuster

  • Business Owner

    • May 2004 - Mar 2009

    Business Owner & Operator.

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  Country Road Group

  • Stock Controller. Senior Sales Consultant

    • Jan 1992 - Jan 2001

    Planning and implementing Stock takes. Accessing shrinkage and investigating discrepancies. Maintain stock levels at store level. Processing incoming and outgoing stock. Generating invoices and accepting invoices. Filling. Inputting adjustments. Stock room maintenance and housekeeping.Senior sales consultant meeting customer needs to achieve individual targets and store sales targets. Building costumer rapport to establish customer loyalty. By informing customers and maintaining contact as New Seasonal Stock arrives. VIP nights interacting and assisting customers with their new purchases. Have received Country Road Awards for Best Customer Service representative in Victoria and as a team player by achieving and excelling in my personal and store budgets.

• 

  Witchery

  • Chadstone, Victoria, Australia

  • Store Manager

    • Sep 1985 - Dec 1995
    • Chadstone, Victoria, Australia

    Managing 15 StaffRostering Merchandise StoreAchieving Store and Personal KPIsStock Control Staff Training, Mentoring Planning and Organizing Warehouse Sales Administration and Daily Banking Requirements