Experience

• 

  RightWay Limited

  • Auckland, New Zealand

  • Regional Team Coordinator

    • Jan 2016 - Apr 2020
    • Auckland, New Zealand

    Executive Assistance for up to 7 Business Partners, CEO, CFO and Company DirectorsManagement of Auckland Office welcoming clients, organisation of client workshops and Co-ordination of teams nation wide, diary and email management, onboarding new staff, managing day to day needs of the office, travel arrangements & staff requirements.Onboarding new clients, Xero invoicing, credit control, event management, customer retentionHealth & Safety officer, First Aid & Fire warden

• 

  AMI Insurance Company

  • Auckland, New Zealand

  • Personal Insurance Consultant

    • Mar 2008 - Jan 2016
    • Auckland, New Zealand

    Claims management, domestic underwriting, customer servicesFirst point of contact for clients lodging domestic insurance claims (House, car, contents, boat, farm, earthquake) seeing claims process through to completionDomestic Insurance underwritingInvolved in project unit to test IAG's claims management process and update systems and processes to bring AMI's systems and processes up to date Office management, reception, debt collection, disputes tribunal hearings, financial reporting, health and safety reporting, achieving set sales & performance targets, QFE adviser

• 

  Rothbury Insurance Brokers

  • Auckland, New Zealand

  • Commercial Broker Assistant

    • Jul 2013 - Dec 2013
    • Auckland, New Zealand

    Claims administration between Rothbury brokers and major insurance companies.Meeting with clients ensuring their insurance needs are met and tailoring insurance policies with insurers to ensure appropriate levels of cover are met for the clients needsPersonal Assistant to brokerDebt Collection

• 

  CallPlus Group

  • Auckland, New Zealand

  • Service Delivery Coordinator

    • Sep 2004 - Mar 2008
    • Auckland, New Zealand

    Call centre based customer services for telecommunicationsEscalated customer services, problem solving, dispute resolution, service deliveryDebt Collection