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Bio

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Heidi Miller is a seasoned event and personnel management professional with extensive experience in the entertainment and hospitality industries. She has a strong background in team management, event planning, and customer service, complemented by her musical talents as a clarinetist and orchestral music enthusiast. With a degree in Music Performance from West Chester University of Pennsylvania and Peace College, Heidi has honed her skills in a variety of roles, including lead assistant manager, associate manager, waitress, personnel assistant, and team leader.

Experience

    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Lead Assistant Manager
      • Jan 2014 - Present

      I am responsible for the oversight and training of all employees, trailer packs and movie building, TMS troubleshooting, show schedule, booth maintenance, closing payroll / monitoring and controlling payroll, period close, employee scheduling, interviewing and hiring new employees, new hire paperwork and training, assist in associate manager training, receiving stock and packages, iGPS, KRONOS and UltiPro experience, bookings, ingesting hard drives, building and allocating movie playlists, SONY bulb changing, monitoring hard drive shipments, successfully open and close theater, excellent customer service skills, kTMS training for association managers, Steritek and theater audits, employee reviews, uniform inventory, weekly concessions inventory, nightly closing, cash management, have completed all certifications including the Manager Certification Program, BOR mail packets, coordinating birthday parties, assist with weekly concession orders, designing creative contests for employees, and creating visual advertisements.

    • Associate Manager
      • May 2013 - Jan 2014

      I was responsible for nightly closing, assisted with show schedules, assisted with coordinating birthday parties, assisted with employee and manager scheduling, assisted with case verification and I-GPS orders, weekly payroll close, monitoring and tracking payroll, weekly concessions inventory, trailer pack building, and movie building.

    • Box Office
      • Jan 2013 - May 2013

    • Waitress
      • Aug 2011 - Aug 2013

      I covered all of the areas in the restaurant, i.e. bar-tending, serving, hosting, busing, and expediter.

    • Personnel Assistant
      • Jun 2012 - Aug 2012

      I was a member of the management team for all 300 staff members. Our main priority was to make sure all functions and positions for each employee operated smoothly. Duties included scheduling, payroll, counseling, and helping out wherever needed.

    • Team Leader
      • Jun 2011 - Aug 2011

Education

  • 2011 - 2013
    West Chester University of Pennsylvania
    Music Performance, General
  • 2010 - 2011
    Peace College
    Music Performance, General

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Entertainment and Leisure”

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