Experience

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  Digital4Good x #ICANHELP

  • Virtual

  • Lead Mentor

    • May 2021 - Present
    • Virtual

    Volunteer as the Lead Mentor for the non-profit organization that empowers students to create positive online communities. Working with over 300+ students nationwide in over 4 countries and 20 states, impacting over 12.5 million students to use digital for good. • Recruited 16 mentors to facilitate student lead committees on graphic design, public relations, recruiting, video production, marketing, content creation, digital media and advocacy & inclusion• Manage communication with more than 45 Specialized Mentors for special projects with students• Developed mentor onboarding process• Communicate at least monthly with mentors to ensure processes are in place and expectations are clear

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  Freedom Learning Group

  • Remote

  • E-Learning Course Developer

    • Jul 2020 - Present
    • Remote

    Independently design over 30, 1-hour long Elearning courses based on compelling content, that includes recording an instructional video with 5 to 7 tasks, and authoring several quiz questions using adult learning principles, reaching over 97,000 students to date. • Ensure instructional design techniques are followed, developing more than 14 quality courses • Create screen recordings with audio explanation based on pre-written scripts• Guide course development from analysis to launch in fast-paced environment by developing instructional end goals with the content to match

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  The National Association for Family Child Care (NAFCC)

  • Various

  • Assessor

    • Jul 2011 - Present
    • Various

    Conducted self as objective, fair and unbiased while conducting observations of over 350 quality standards in a 4 to 6 hour period. Participated in 5-day training to be one of the assessors for NAFCC accreditation. • Maintained correspondence expectations with NAFCC e-mailing and scanning 50 page reports• Able to sit comfortably on the floor and at child eye level for 4-5 hours to complete observations• Adhered to conflict of interest procedures while remaining non-judgmental to score care provider on over 200 standards

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  VirtForce

  • Austin, Texas Area

  • Brand Ambassador

    • Nov 2019 - Jan 2022
    • Austin, Texas Area

    Experience being on an operations team and a project team that manages over 40,000 members. Worked with the amazing organization that provides opportunities for their members to invest in career and personal development. • Developed weekly deliverable with a project team of 10 members communicating effectively with a global team of over 30 people• Demonstrate quality control on an operations team• Develop a positive culture in an online platform while identifying and sharing resources with team members while monitoring quality control

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  MAUNEY & ASSOCIATES, LLC

  • United States
  • 1 - 100 Employee

  • Regional Coordinator

    • Jun 2020 - Sep 2021

    Primary liaison between over 100 Texas Department of Family Public Services (DFPS) representatives and over 300 Mauney & Associates (M&A) Subcontractors providing coordination and collaboration on 1,200 cases per quarter keeping 98% timeliness and 99% accuracy in performance measures. • Excelled within a team concept, sharing responsibilities with 3 other home coordinator team members to manage 11 regions across the state of Texas• Responsible for prompt response to over 1,000 regional home study emails per week managing 200- 300 active cases at a time• Prioritize and categorize 100's of email communications throughout the day to ensure priority items are handled using strong communication skills• Maintain and keep regional home study tracking spreadsheets up to date, maintaining 95% accuracy

  • Kinship Home Study Assessor

    • Oct 2017 - Jun 2020

    Subcontractor for Mauney and Associates. Conducted 2-3 Kinship Assessments monthly based on assignments I requested. Contacted interested kinship care providers when they applied to be a care taker for a child removed from their home. Conducted comprehensive interviews with families and references.• Developed comprehensive reports consisting of 20-50 pages for the Texas Department of Family and Protective Services • Served as a liaison between Mauney and Associates, the family and Department of Family Protective Services• Utilized solid organization and time management skills

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  Education Service Center Region 13

  • Austin, Texas

  • Assessment Specialist

    • Oct 2019 - Apr 2020
    • Austin, Texas

    Contracted to write assessment items over a 6-milestone cycle running from October 2019 through April 2020. Prioritized work to take on multiple tasks simultaneously.• Researched and created up to 5 Science assessment items per week to complete the contract with 100% of the items being accepted• Aligned 100% of assessment items to Texas Essential Knowledge and Skills (TEKS)

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  LIVE with Courage, LLC

  • Austin, Texas, United States

  • Instructional Systems Designer

    • Mar 2020 - Mar 2020
    • Austin, Texas, United States

    Managed production of 6 learning modules for a new program to contribute to a launch with in 30 days. Kept constant communication with creator/SME to guide program development. • Conducted a needs assessment to determine client's desires for learning outcomes • Developed modules and learner activities for instructor led presentations • Remotely collaborated using Google Docs, Gmail and Slack

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  Visit Alexandria

  • King Street Alexandria, VA

  • Visitor Center information specialist

    • Jan 2019 - Jun 2019
    • King Street Alexandria, VA

    Assisted 400-600 visitors daily at the Old Town Alexandria Visitor Center.• Developed training for staff of 20 people on new programs used in the center to assist customers • Trained staff with a diverse backgrounds • Responsible for daily written communication with 100's of customers• Conducted public speaking events for small and large groups

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  Army Futures Command

  • Crystal City, VA

  • Acculturation Training Volunteer Consultant

    • Oct 2018 - Jan 2019
    • Crystal City, VA

    Assessed training program for Army Futures Command while sharing best instructional practices for the program to make necessary adjustments for future instruction. • Examined data from previous courses for 100's of new employees to evaluate training program• Organized data from 10 previous training events and formed a program of instruction• Provided recommendations to improve and promote training program• Evaluated training plans and collaborated to solve training problems regarding effectiveness of plans• Aligned organizational priorities to training program

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  American Institutes for Research

  • Washington D.C. Metro Area

  • Assessment Developer

    • Aug 2018 - Oct 2018
    • Washington D.C. Metro Area

    Temporary position. Evaluated assessments from 5 different sates for various specifications to include standard alignment, continuously reviewing, analyzing and refining more than 100’s of items per day. • Responsible for project completion and independent time management • Created at least 5 reports a week from data provided• Used problem solving and trouble shooting to resolve computer based program issues• Excellent attention to detail and ability to work with large numbers of items with accurate results • Utilized a variety of computer-based platforms designed for program needs as well as Skype for Business, Google Chrome, Power Point and Microsoft Office daily• Participated in team problem solving efforts• Conducted relevant research• Prioritized workload to meet deadlines and work objectives• Worked both in a team and independently, in the office and virtually

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  US Army

  • Fort Hood, Texas, United States

  • Project Manager, Brigade Advisor

    • Sep 2016 - Jul 2018
    • Fort Hood, Texas, United States

    Advised over 400 soldiers and family members of 504 MI Brigade Commander on Family Readiness Group issues. Attended meetings and advised volunteers in the companies in the brigade. Planned and coordinated events to improve communication.

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  USO

  • Stuttgart, Baden-Württemberg, Germany

  • USO Volunteer

    • Jul 2013 - Jul 2018
    • Stuttgart, Baden-Württemberg, Germany

    Volunteered to manage tours for the organization. Responsible for up to 80 guests to include schedule and managing funds.

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  Army Commuity Services (ACS)

  • Fort Hood, TX

  • Master Trainer and General Volunteer

    • Oct 2005 - Jul 2018
    • Fort Hood, TX

    Participated as volunteer staff for Army Family Action Plan (AFAP) yearly. Participated in Army Family Team Building as a student then as an instructor. Attended Master Training. • Instructed and facilitated large and small groups of audiences on the global stage• Advised clients to work through complex issues• Provided effective and interesting modules to adult learners using approved training material • Engaged 100% of participants• Conducted instructor training for instructors• Knowledge of adult education principles and training procedures• Received Commander's Award for Volunteer Service 2008 and awarded ACS Volunteer of the Year 2018

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  kmp. Sprachenservice

  • Stuttgart Area, Germany

  • English Second Language Instructor

    • Jun 2015 - Aug 2016
    • Stuttgart Area, Germany

    Independent contractor for local international companies, teaching Business English to professionals in Germany. • Tripled number of contracts within the first month• Awarded monthly bonuses for customer renewal of contract• Individually managed each contract, to include lesson plan and curriculum design • Ability to interact with various levels of management and with clients• Instructed on a global level to employees at all levels of the organization• Identified client priorities to develop curriculum and lead instruction

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  Fort Drum Family and MWR

  • Ft. Dum, NY

  • Community Based Program Manager

    • Jan 2011 - Jul 2012
    • Ft. Dum, NY

    Coordinated with local state agency to transition Army Child Care in Your Neighborhood (ACCYN) into a Military program while maintaining an effective working relationship. • 100% of programs consulted received accreditation with in one year• Established a timeline for accreditation using project management practices for all programs at various stages of the accreditation process at the same time • Collaborated with clients and programs as a liaison to best align needs of clients to programs• Evaluated existing member programs and new programs for recruitment• Doubled the size of the program with recruitment efforts• Initiated improvement for each program based on their specific needs using accreditation perspective to guide initiatives• Consulted each team to achieve their specific goals as well as the overarching program goal of accreditation• Monitored and assessed programs for goal management• Researched and approved program investments varying in amounts of $600-$6,000 biannually • Ensured that investments aligned with program goals • Designed and delivered training to multiple audiences pertaining to program needs with accreditation goal as a constant guiding force and a focus on best practices• Served as a primary point of contact with new and existing clients• Incorporated Military Family Life Consultants into off post child care programs • Assessed for competencies as well as observed for 100% application of skills trained on• Maintained training documentation• Developed individual, program and organization training schedules and curriculum guide• Participated in state lead training such as Abuse and Neglect

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  USAG-Humphreys Family and MWR

  • United States Army Garison-Humphreys, South Korea

  • Training Specialist

    • Mar 2008 - Mar 2009
    • United States Army Garison-Humphreys, South Korea

    Served as the professional education consultant for Child, Youth and School Services staff at United State Army Garrison (USAG) Humphreys. • Designed and conducted training for over 40 direct care and administrative staff • Responsible for training employees at all levels of the organization• Executed strategic training plan to include designing and tracking goal implementation for accreditation from start to finish with accreditation achieved • Trained and observed staff for 100% competency on accreditation standards• Organized, scheduled and conducted meetings with stakeholders• Aligned schedules of staff to establish training schedules in the program while maintaining child and adult ratio• Coordinated with internal and external stakeholders that were involved in delivering training• Responsible for developing, maintaining and accurately inputting training records to the system• Advised management on selection of new hires• Developed new employee training program to meet competencies before child care staff had contact with children• Assured employee training records were maintained in a confidential manner• Served as liaison between staff and management team • Presented with Commander’s Award for Civilian Service

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  Army Community Services

  • USAG Humphreys

  • English as a Second Language Instructor

    • Mar 2007 - Mar 2009
    • USAG Humphreys

    Volunteered to support Army Community Service Programs• Supported spouse orientation, providing child care with Child, Youth and School Services through the On Site Child Care program• Mentored new spouses about Korean culture• Created curriculum and lesson plans for English as Second Language classes• Instructed English classes for small and large groups• Operated the front desk, referred clients to the appropriate community resources

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  USO

  • USAG-Humphreys, S Korea

  • Center Operations Specialist

    • Oct 2007 - Mar 2008
    • USAG-Humphreys, S Korea

    Volunteered at USAG-Humphreys USO which lead to a position as a Centers Operations Specialist. • Responsible for meeting, greeting and assisting visiting guests• Oriented and assisted guests with center tours, classes, programs and services • Designed briefs, brochures and tri-folds to promote the programs• Briefed small and large groups on the opportunities of the program • Ability to move multiple programs forward while working at a detailed level

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  Killeen ISD

  • Killeen/Temple, Texas Area

  • Title I Teacher

    • Aug 2005 - May 2006
    • Killeen/Temple, Texas Area

    Independent classroom teacher with math and reading pull out program. Tracked and monitored K-5 student progress. • Collaborated with school staff to identify students that might be eligible to receive services• Designed lesson plans for supplemental small group instruction in reading and math • Administered standardized testing • Tracked student progress and celebrated growth with students• Served on school intervention team to assist classroom teachers with challenges. • Ran Fast ForWord computer lab as part of program

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  MWR Fort Huachuca

  • Ft. Huachuca, Arizona

  • Homework Teacher

    • Jan 2005 - Jul 2005
    • Ft. Huachuca, Arizona

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  Killeen ISD

  • Killeen/Temple, Texas Area

  • First Grade Teacher

    • Mar 2001 - May 2004
    • Killeen/Temple, Texas Area

    Independent classroom teacher. • Selected to teach talented gifted program as a second year teacher• Partnered with Special Education Self Contained classroom teacher to teach talented and gifted students about empathy• Designed Science curriculum for the district• Created and conducted professional development for district wide training