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Hefzi Monge

Product Manager at Las Catalinas, Costa Rica
Intro Book
Product Manager delivering product development and improvement expertise.
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Location
Guanacaste, Costa Rica, CR
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Bio

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Hefzi Monge is a seasoned product manager with 10+ years of experience in driving product development and improvement for various industries, including residential management, finance, sales, marketing, and human resources. She has a strong background in automation, project management, and team leadership.

Credentials

  • Scrum Product Owner Professional Certificate - SPOPC
    CertiProf
    Mar, 2022
    - Apr, 2026
  • Scrum Master Professional Certificate - SMPC®
    CertiProf
    Feb, 2022
    - Apr, 2026
  • Lean Six Sigma Green Belt Professional Certificate
    CertiProf
    Nov, 2021
    - Apr, 2026
  • Product Manager PMC
    Product School
    Feb, 2023
    - Apr, 2026
  • Lean Six Sigma Green Belt Certification
    CertiProf

Experience

  • Las Catalinas, Costa Rica
    • Costa Rica
    • Product Manager
      • May 2022 - Present
      • Costa Rica

      Design, develop and refine Products for Residential Management, Finance, Sales, Marketing and Human Resources. Drive Continues improvement and KPI results for key leadership goals.

  • DXC Technology
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • QA Global Lead for MS Account
      • Nov 2021 - Apr 2022

    • Customer Obsession Lead
      • Jun 2021 - Nov 2021

  • DXC Technology
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • CX lead
      • Feb 2020 - Apr 2021

    • Bionix Adoption Project Manager Lead for Technology, Media & Entertainment, Telecommunications
      • Mar 2019 - Feb 2020

      Creating healthy network and building rapport with multiple Account leads and delivery teams to deploy Automation and improve Client experience

    • Industralized Delivery Model Project Automation Lead at DXC Automation COE
      • Sep 2018 - Mar 2019

      Preparing the Leads to enable Grass Root Automation for DXC

  • DXC Technology
    • Costa Rica
    • Automation Global Project Team Manager for Service Desk
      • Nov 2016 - Mar 2018
      • Costa Rica

      I enable automation in the Service Desk and End user environment through a catalog of services that integrate RPA, Scripts and more.

  • Hewlett Packard Enterprise
    • Costa Rica
    • Information Technology Service Desk Team Lead
      • Jan 2011 - Nov 2016
      • Costa Rica

  • Four Seasons Resort
    • Costa Rica
    • Team Management
      • Jan 2003 - Mar 2010
      • Costa Rica

Education

  • Universidad Latina de Costa Rica
    Bachelor's degree, Public Relations/Image Management

Suggested Services

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Industry Focus. “Leisure, Travel & Tourism”

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