Experience

• 

  Flora Limited

  • Dhaka, Bangladesh

  • Asst. Manager, Corporate Sales

    • Jan 2014 - Present
    • Dhaka, Bangladesh

    1.Contact with the dealer or corporate offices. 2.Taking order and making bills.3. Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer with satisfaction. 4.Monitor and report on market and competitor activities.

• 

  Laona Mineral Water

  • Limassol, Cyprus

  • Marketing Executive

    • Sep 2012 - Nov 2013
    • Limassol, Cyprus

    1. Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer with satisfaction.2.Monitor and report on market and competitor activities.3.Plan and manage business according to an Company market development strategy.4.Submitting proposal ensuring Technical and Financial compliance according to the client requirement.5.Visit potential customers for new Business Development.

• 

  Probashi Trading Ltd.

  • Limassol, Cyprus

  • Executive, CR

    • Aug 2008 - Aug 2012
    • Limassol, Cyprus

    1.Create and maintain up-to-date script to be used by CRMs when answering phones and delivering the Green Homes message and mandate. 2.Ensure that all client and specific home information is precise as well as oversee processing of payment.3.To ensure that all marketing plans and information are received from the Marketing Ops Manager and translated into clear team briefs.4. Ensuring that enough enquiries are being translated into bookings to meet the targeted numbers in the plan.5.Agreeing plans for Customer Relationship Managers on how they will meet targets and monitoring results against plan.6. Working with the CRM team to ensure that the parties are optimising opportunities to get further commitments from customers to make improvements.7. Oversee teams follow-up calendars and ensure they are on schedule in contacting customers and guiding them in the right direction to make improvements.8. Work with Customer Care Manager to solve problems that might arise from complaints and pitfalls in customer communication