Experience

• 

  Intercom Enterprises

  • Egypt
  • IT Services and IT Consulting
  • 400 - 500 Employee

  • Commercial Order Management Team Leader

    • May 2020 - Present

    • Manage the entirety of the order management operation processes to ensure a smooth customer transition and order fulfillment on CRM ERP system, starting from pipeline reviews, deals profitability calculations, order processing, billing and collection until all order activities closure.• Contract Management, ensure that mitigation of Procurement risks, changes to original scope of supply and potential claims (towards customers and suppliers) are covered in valid contracts. Ensure that contractual obligations towards the customer that must be fulfilled by supplier are covered in a way that mitigates the own risk exposure. • Project Controlling / Reporting: Clarify internal indicators for project controlling and compile all relevant information to submit qualified reports (e.g. for the project team, Procurement management).

  • Senior Commercial Order Management Specialist

    • May 2017 - Apr 2020

    • Engage with the Sales/Pre-Sales Team from the proposal stage to assess the financial and commercial potential opportunities and risks.• Manage and follow up the order operations across the organization's functions to ensure competent performance, ( pipeline, order execution, delivery, implementation, sign-off, billing/Collection, LG, SLA, final closure).

  • Senior Procurement Specialist

    • Jul 2015 - May 2017

    • Responsible for the purchasing processing system• Placing purchase orders & Coordinate with international logistic personnel to ensure proper shipment delivery (ensure the accuracy of required documentation for customs clearanceand control required time for shipping based on customers' orders and opened projects).• Contact suppliers to schedule deliveries and-Expedite orders to meet delivery schedule Also to resolve shortages, missed deliveries and other problems .

• 

  INFORT

  • Egypt

  • Procurement Specialist

    • Jul 2009 - Jun 2015
    • Egypt

    • Preparing the offers assessments to Identify the best suppliers in terms of cost, quality and delivery plan.• Negotiating agreements with main suppliers and periodically renewing pricelists, terms and conditions.• Initiating purchase orders (PO) in the SAP ERP system, according to the purchase requisitions and in alignment with standard procedures and confirming delivery with suppliers, monitoring and tracking supplier performance to purchase order requirements• Ensuring supplier orders acknowledgment/confirmation is in line with the customers’ requirements in terms of scope, delivery, quality and price, conducting all supply chain activities for all goods and services in accordance with policies and procedures• Tracking goods received to verify appropriate delivery and ensuring invoice processing, overseeing supplier performance (on time delivery, quality, lead time) and resolving performance issues• Maintain purchase documents records in an orderly and easy retrievable manner.• Review and analyze vendor statements of account (SOAs) to ensure accuracy and completeness.• Identify and resolve any discrepancies in vendor SOAs, escalate any unresolved issues to appropriate management. Tasks of regular workload• Generate payroll sheets, team bonuses, and bank reconciliation statements.• Proven ability to assist in the design and implementation of comprehensive risk management plans. Experience in working with the Quality Assurance outsourcing Company to identify and assess major risks, evaluate the cost of risks, and recommend and implement risk mitigation strategies for the sales process and purchasing cycle.