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Heather Mcclure

Compliance Officer at CertiNergy
Intro Book
Seasoned sales and customer service professional with leadership and training expertise.
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Location
West Midlands, England, United Kingdom, GB
Skills
  • Leadership
  • Sales
  • Training
  • Customer Service
  • Coaching
  • Show all
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Bio

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Heather Mcclure is a seasoned sales and customer service professional with extensive experience in leadership, training, and team management. She has held various roles in the hospitality industry, including Shift Leader, Sales Manager, and Customer Service Administrator. Heather holds a degree in Early Childhood Education and Teaching and has also completed PRINCE2 training.

Experience

  • CertiNergy
    • Birmingham, United Kingdom
    • Compliance Officer
      • Sep 2015 - Present
      • Birmingham, United Kingdom

  • Younique Products
    • Birmingham, United Kingdom
    • Younique Presenter
      • Jun 2015 - Present
      • Birmingham, United Kingdom

      Self employed selling high end cosmeticswww.fablashesbyheather.co.uk

  • n/a - currently unemployed
    • Student
      • Sep 2013 - Present

  • GVA
    • Birmingham, England
    • Co-ordinate
      • Jul 2013 - Sep 2013
      • Birmingham, England

  • Phones 4u
    • Training Administrator
      • Jun 2010 - Jun 2013

  • Property Professionals + Limited
    • Customer Services Administrator
      • Jun 2008 - Feb 2010

  • Property Professionals+ Limited
    • Customer Service Administrator
      • Jun 2008 - Feb 2010

      Placing orders in line with budgetsStocktaking of resourcesSetting up and maintaining filing systemsPrioritising own workloadsContributing to promotional activities Setting up conference callsDistribution of postSending facsimilesFranking of post Software Packages Used:Along with in house software systems I have also used the following:Word ExcelOutlookPowerPointEclipseLotus Notes; Private training company training in carrying out Home Inspections and Energy Performance Certificates

  • BridgeStreet Worldwide
    • Shift Leader
      • Aug 2006 - Feb 2008

      Serviced Apartment company that operated similarly to a hotel but for mainly long term stays.

  • Old Library Events Limited
    • Sales Manager
      • Mar 2006 - Jul 2006

      Venue based within the Custard Factory used for all types of events from wedding to awards ceremonies to television productions.

  • the hospitality industry
    • Birmingham Hotel & Catering Academy Receptionist/PA/Administrator
      • Aug 2004 - Mar 2006

  • Jurys Doyle Hotel Group
    • Switchboard Supervisor
      • Mar 1999 - Jul 2001

      NVQ Level 2 Business AdministrationNVQ Level 2 Customer ServiceKey Skills Level 1 Application of NumberLevel 2 Application of NumberLevel 1 Information & Communication TechnologyLevel 2 Communication6 GCSE's

Education

  • 2013 - 2016
    University of Worcester
    FdA Early Years, Early Childhood Education and Teaching
  • 2011 - 2011
    The Knowledge Academy
    PRINCE2
  • Bournville Secondary & Sixth Form Centre

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Environmental Services”

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