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Bio

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Heather Figg is a seasoned executive with a proven track record of driving process improvements and leading high-performing teams. As a Director of Training at Via 313 Pizza, she successfully implemented training programs that enhanced employee engagement and productivity. Prior to this role, Heather held various leadership positions at South Congress Cafe, Trudy's Texas Star, Inc., Yoshi Zushi, AVITECH, L-3 Communications, and Frost Bank, where she demonstrated expertise in management, logistics, and customer service. Heather holds a Bachelor's Degree in Integrative Biology from Texas A&M University-Corpus Christi and is proficient in Microsoft Office, analytics, and project management tools.

Experience

    • United States
    • Restaurants
    • 100 - 200 Employee
    • Director of Training
      • Nov 2022 - Present

    • District Manager
      • May 2022 - Nov 2022

    • General Manager
      • Jun 2021 - May 2022

    • Assistant General Manager
      • Nov 2020 - Jun 2021

    • Store Manager
      • Feb 2020 - Nov 2020

  • South Congress Cafe
    • Austin, TX, United States
    • Store Manager
      • May 2019 - Jan 2020
      • Austin, TX, United States

  • Trudy's Texas Star, Inc
    • Austin, TX, United States
    • Store Manager
      • Jul 2017 - May 2019
      • Austin, TX, United States

    • Server/Bartender
      • Jul 2016 - Jul 2017

  • AVITECH
    • Corpus Christi, Texas Area
    • Office Management and Sales
      • May 2014 - Jul 2016
      • Corpus Christi, Texas Area

      -security, surveillance, and audio video sales and service-set up and maintenance of new and existing customer accounts-security system programming and functionalitycustom installation project management including sales, customer communication, billing and collection, and product ordering-multiple administrative duties including general customer service, scheduling and dispatch, account billing and collections, and account maintenance

  • Ryder System, Inc.
    • Corpus Christi, Texas Area
    • Customer Service Coordinator
      • May 2013 - May 2014
      • Corpus Christi, Texas Area

      As a Customer Service Coordinator I performed tasks related to parts inventory, scheduling and processing orders in a fast paced maintenance facility. I was responsible for maintaining parts inventory, coordinating with customers to schedule maintenance and processing purchase orders and debit memos. I also assisted in scheduling and supervising shop workload.I organized, distributed and verified the work of others and acted as resource person. I dealt with customer requests, inquiries, and complaints. I also performed administrative and accounting tasks at the request of my immediate supervisor.

    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Equipment Specialist
      • Nov 2011 - May 2013

      As an Equipment Specialist, I supported process requirements in accomplishing overhaul, repair and modification programs for rotary aircraft and component commodity areas. I served on a team to determine what level of performance aircraft components may be overhauled, modified or salvaged. I identified and corrected problem areas, trends, or areas of imbalance to ensure program accomplishments through enterprise resource planning (ERP). I analyzed repair procedures and recommended solutions and improvements to overhaul functions, information and drawings. I determined impact of design changes for completeness, correctness and whether local fabrication is feasible and economical. I coordinated the full range of disassembly and assembly operations of programs specific to specialized areas. I developed detailed pre-production and pre-planning process documentation such as shop travelers, assembly inspection records, work verification sheets, test sheets, parts inspection sheets, and material. I determined depth or extent of rework and processing needed and the appropriate shop where needed. I made technical recommendations regarding equipment and communicated orally and in writing with a variety of personnel to conduct briefing or training on specialization. I initiated and maintained effective working contacts with design, procurement, supply, production, maintenance, and usage organizations. I prepared reports concerning ERP and LMP issues and concerns to recommend changes. I performed analysis of BOM health via the Cost Object Weighting (COW), verify existing material and add/delete material from BOMs as required. I created and maintained RBOMs and routes in LMP, and created, updated, and maintained travelers. I performed material cost estimate requests and conducted Labor/Man Hours cost estimates. I communicated and collaborated with shop mechanics and supervisors regularly and analyzed parts for Cost vs Repair Analysis.

    • General Clerk III
      • Aug 2008 - Nov 2011

      As part of the Data Quality Team and LMP/SAP Validation Team, I utilized reporting and analysis tools available in SAP to support the Depot’s Logistics Modernization Program. I developed collaborative efforts with Depot managers, LMP functional experts, subject matter experts and end users to define and refine user requirements. I assisted with the production and analysis of LMP data in support of preparation of division reports. I ran reports and analyzed them in support of Depot aircraft maintenance productions operations. As part of the Critical Business Process Validation Team, I observed and supported the depot managers, AMCOM, LMP, PMO and HQAMC management to correct root causes of process problems that resulted in data errors in support of CCAD Business Processes. I provided management planning, direction, coordination and overview to employees engaged in performing special and multi-functional tasks required to accomplish the organizational mission. I gathered and evaluated information and data about assigned production programs by monitoring integrated reporting systems. I conducted surveys, reviews, projects, and audits. I analyzed and prepared reports for local and higher command management. Analytical assignments frequently evolved from new or revised regulatory directives that required the development of new standard operating procedures, directives, instructions, regulations, etc., which impacted many aspects of the integrated maintenance production planning and control system (PPC) and other information technology systems. I developed or guided the development of charts, statistical tables, and other graphic aids designed to reflect "before and after" situations. Individually, or in conjunction with other analysts/specialists, I directed the conduct of or accomplished special project studies. I used qualitative and quantitative techniques for analyzing and measuring the effectiveness, efficiency, and productivity of maintenance programs.

    • Financial Management Clerk III
      • Nov 2006 - Aug 2008

      As a Financial Management Clerk, I answered incoming telephone inquiries regarding retirement plans from participants, employers, and third party plan specialists. I helped clients with inquiries concerning general and specific account and plan level information, resolved problems, and educated clients on a variety of retirement plan issues. I answered incoming telephone inquiries including, but not limited to, concerns related to contributions and withdrawals and how to make changes. I coordinated quarterly earnings statements to be sent to clients and daily trading of bonds and mutual funds. I processed approved distributions from retirement plans and participant loan distributions.In addition to my specific retirement services duties, I provided administrative support to the Frost Financial Management Group. My secondary responsibilities included answering telephones and transferring them to appropriate staff members, meeting and greeting clients and visitors, creating and modifying documents using Microsoft Office, performing general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.

Education

  • 2008 - 2016
    Texas A&M University-Corpus Christi
    Bachelor’s Degree, Integrative Biology
  • 1995 - 1999
    King High School
    HS Diploma, High School/Secondary Diplomas and Certificates

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

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