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Heather Dee Gaffney profile image

Heather Dee Gaffney

Inventory & Outbound Senior Lead at ACS Clothing
Intro Book
Customer service expert with 20+ years of experience in call center development, customer retention, and inventory management.
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Location
Cambuslang, Scotland, United Kingdom, GB
Skills
  • Customer Service
  • Customer Retention
  • Call Center Development
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Bio

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Heather Dee Gaffney is a seasoned customer service professional with a strong background in call center development, customer retention, and inventory management. She has over 20 years of experience in various roles, including Quality Auditor, Customer Relations, and Playworker.

Experience

  • ACS Clothing
    • Motherwell, Scotland, United Kingdom
    • Inventory & Outbound Senior Lead
      • Aug 2021 - Present
      • Motherwell, Scotland, United Kingdom

  • Ascensos
    • Motherwell, United Kingdom
    • Quality Auditor
      • Sep 2017 - Aug 2021
      • Motherwell, United Kingdom

  • Three.
    • Customer Relations
      • Jan 2017 - Jul 2017

  • Calderwood Afterschool and Holiday Care
    • Glasgow, United Kingdom
    • Playworker (Age 4-12)
      • Jun 2016 - Jan 2017
      • Glasgow, United Kingdom

  • Barnados
    • Glasgow, United Kingdom
    • Volunteer
      • 2013 - 2013
      • Glasgow, United Kingdom

  • COMFORT CALL LIMITED
    • Manchester, United Kingdom
    • Social Care Trainer
      • Nov 2009 - Oct 2011
      • Manchester, United Kingdom

  • Three.
    • Glasgow, United Kingdom
    • Customer retentions
      • 2004 - 2006
      • Glasgow, United Kingdom

  • Converso Contact Centres
    • Essex UK/ India
    • International Training Manager
      • 2002 - 2004
      • Essex UK/ India

  • DX Comminications
    • Scotland, United Kingdom
    • Assistant Manager
      • 1999 - 2002
      • Scotland, United Kingdom

  • Traesko
    • Kilmarnock, United Kingdom
    • Manager (Retail)
      • 1998 - 1999
      • Kilmarnock, United Kingdom

  • Sports Division
    • Kilmarnock, United Kingdom
    • Stock Controller/Quality Assurance
      • 1997 - 1998
      • Kilmarnock, United Kingdom

Education

  • 2013 - 2016
    The University of Glasgow
    Master of Arts (MA), Theology/Theological Studies
  • 2011 - 2012
    Oldham College
    Access to HE Diploma, Socia Work, Teaching and Social Sciences

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Retail Apparel and Fashion”

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