Experience

• 

  Virgin Red

  • Remote

  • Social Media Monitoring and Member Support

    • Oct 2020 - Feb 2021
    • Remote

    Monitoring the Virgin group's social media via Hootsuite. Identifying legal issues and signposting to appropriate Virgin Companies.Online and telephone support for Virgin Red members via Zendesk.

• 

  Flybe

  • Southampton International Airport, England, United Kingdom

  • Senior Cabin Crew

    • Oct 2007 - Mar 2020
    • Southampton International Airport, England, United Kingdom

    Responsible for professionally and positively representing the Flybe brand at all times. Including maintaining an extremely high standard of personal appearance and behaviour. As SCCM (Senior Cabin Crew Member), I was responsible for the safety, security, and service in the aircraft cabin before, during and after flight and other cabin crew members.Managed customer and company expectations for high quality service before, during and after flight and professional conduct at all times whilst representing Flybe. Handled high safety and security standards as set out by company and aviation guidelines.Promoted Flybe products, services, and their brand during flight and at all relevant times.Managed company paperwork, records, and money before and after flights, including cash, industry safety paperwork and staff assessments.Both scheduled and stand-by work requiring absolute flexibility, with potential start times 24 hours a day, 7 days per week, 365 days a year. Stand-by could involve 90 minutes notice for a multi-day away from home shift.Full aviation industry standard first-aid training