Experience

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  Halsbury Travel Group

  • Nottingham, England, United Kingdom

  • Itinerary Coordinator

    • Nov 2022 - Present
    • Nottingham, England, United Kingdom

    I work as part of a small ski team to create bespoke itineraries and operate high volumes of concurrent tailor-made ski and educational tours in Europe for school groups. Liaising with customers, suppliers and partners to ensure accurate reservations and travel, and enjoyable and cost-effective trips according to customers’ educational and budgetary requirements. I prepare payments for suppliers and request invoices for customers. I help to recruit and train travel reps to accompany groups, prepare rep information packs, and provide first-line support to reps while they are in resort. I have helped to organise rep recruitment events and attended careers fairs to show where a degree in languages or a career in the travel industry can take people. I have also travelled as a rep with groups to provide foreign-language and logistical support while they are abroad.

• 

  Nottingham Trent University

  • United Kingdom
  • Higher Education
  • 700 & Above Employee

  • School Administrator (School of Social Sciences)

    • May 2022 - Nov 2022

    I supported students and academic staff by processing applications and offers, assisting with enrolment and induction queries, processing withdrawals and leaves of absence from studies. I liaised with the Admissions team and the Student Loans Company to ensure that students’ funding was correct, processed fee waivers and discounts, processed Notifications of Exceptional Circumstances submissions and Ethics applications, and collated student marks and academic history for presentation at Boards of Examiners. I inputted student data to update and maintain students’ records and handled personal data in accordance with GDPR, organised Boards of Examiners and Course Committees, and took accurate minutes during the meetings. I liaised between different departments to facilitate course transfers and process fee reductions for members of staff undertaking courses of study at the university. I monitored the shared inboxes for two courses of study and responded to queries in a timely fashion, and I used a variety of Microsoft Office programmes (including Outlook, Word, and Excel) and other systems in my daily tasks.

  • School Support Administrator (School of Social Sciences)

    • May 2021 - Apr 2022

    I supported students and School Administrators by producing confirmation of studies and right to work letters, produced grade transcripts, arranged appointments and processed DBS application for placements, and signposted students for academic and pastoral support. Monitored the School’s Reception inbox to respond to enquiries in a timely manner or pass them to a more appropriate department.I advised students regarding academic offences, signposted them to academic writing and wellbeing support, and processed academic offence appeals. I supported colleagues with administrative support during exam boards and course committees and reviews.

• 

  Nottinghamshire Police

  • Nottingham, England, United Kingdom

  • Police Constable

    • Jun 2018 - May 2021
    • Nottingham, England, United Kingdom

    • Response - First responder to immediate and priority-grade incidents, including incidents of domestic violence, burglaries, violent assaults, sexual offences, road traffic collisions.• Sexual Offences Liaison Officer (Specially-Trained Officer) - Specialist first responder to serious sexual offences.• Prisoner Handling Team (Custody) - Interviewed prisoners in custody and prepared case files for submission to the Crown Prosecution Service and courts.• Management of Sexual or Violent Offenders (MOSOVO - Public Protection) - Managing Registered Sex Offenders and Violent Offenders to ensure to compliance with any orders or conditions in order to prevent re-offending and protect vulnerable people.

• 

  Halsbury Travel Group

  • United Kingdom
  • Travel Arrangements
  • 1 - 100 Employee

  • French and Spanish-Speaking Itinerary Coordinator

    • Jun 2016 - Jun 2018

    • Itinerised and operated simultaneous bespoke school group tours to France and Spain, specialising in Paris and Madrid.• Secured reservations, planned travel arrangements/connections, and negotiated contracts/rates.• Developed close woking relationships and liaised with partner agencies in destintion countries to arrange language lessons, cultural activities, dining, and transport according to customer requirements.• Combined tour elements with care and attention to detail ensure memorable, enjoyable and successful customer experiences.• Disneyland Paris Disney Travel Expert (Gold Level).

  • Tour Rep & Group Leader

    • Feb 2012 - Jun 2018

    • Travelled to France and Spain as a representative with school groups on Sports and Music tours to ensure smooth travel connections in the home and destination countries.• Travelled with youth groups as a group leader on Work Experience tours to ensure the safety and wellbeing of young people while away from home.• Visited work placements to ensure safety and propriety for young people completing work experience and arranged new placements where appropriate.• Negotiated contracts with new placement providers.• Liaised with agencies and suppliers in the destination country to confirm and amend arrangements and reservations as required.• Acted as a French and Spanish-speaking interpreter to ensure a safe, enjoyable and successful customer experience in the destination country.

  • Ski Itinerary Coordinator

    • Apr 2015 - Jul 2016

    • Itinerised and operated simultaneous bespoke ski tours for school and youth/adult club groups to France, Spain, Andorra, Bulgara, and USA.• Secured reservations, planned travel arrangements/connections, and negotiated contracts/rates.• Provided on-call support for groups and reps while abroad in the destination country.• Developed close woking relationships and liaised with partner agencies in destintion countries to arrange ski lessons, equipment hire, lift access, and apres-ski activities according to customer requirements.• Combined tour elements and ski requirements with care and attention to detail ensure memorable, enjoyable and successful customer experiences.

• 

  British Council

  • Paris, Île-de-France, France

  • English Language Assistant

    • Sep 2014 - Apr 2015
    • Paris, Île-de-France, France

    • Planned, prepared and delivered creative and engaging tasks and lessons to support teachers at primary level.

• 

  Nottingham Trent Students'​ Union

  • Nottingham, England, United Kingdom

  • Customer Service Advisor

    • Sep 2013 - Jun 2014
    • Nottingham, England, United Kingdom

• 

  British Council

  • Madrid, Community of Madrid, Spain

  • English Language Assistant

    • Sep 2012 - Jun 2013
    • Madrid, Community of Madrid, Spain

    • Planned and delivered creative and engaging tasks to support teachers in a bilingual primary school.• Assisted in the teaching of Science lessons in the English language.• Assisted in the teaching of Art lessons in the English language.• Supported students in preparation for their Cambridge English Qualification exams.

• 

  Revolution Bars Group PLC

  • Nottingham, England, United Kingdom

  • Bar Staff

    • Sep 2010 - Dec 2011
    • Nottingham, England, United Kingdom