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Bio

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Heather Clem is a seasoned financial professional with a strong background in customer service, credit risk management, and loan operations. As a Loan Servicing Specialist II at 1st Bank Yuma, she has honed her expertise in credit management, new account opening, and lines of credit. Heather's extensive experience in the financial services industry spans over three years, with stints at PenFed Credit Union, Yuma Regional Medical Center, and various credit unions. She holds an Associate of Arts degree from Coastal Carolina Community College and is proficient in Microsoft Office and Outlook.

Experience

  • 1st Bank Yuma
    • Yuma, Arizona, United States
    • Loan Servicing Specialist II
      • Sep 2020 - Present
      • Yuma, Arizona, United States
    • Branch Service Representative
      • Apr 2018 - Feb 2020
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Provider Enrollment Specialist
      • May 2016 - May 2017

    • Financial Assistance Representstive
      • Jun 2013 - May 2016

  • San Diego County Credit Union
    • Temecula, California
    • Financial Service Representative II
      • Jul 2010 - Jun 2013
      • Temecula, California

      As a Financial Service Representative I am responsible for opening new accounts, processing and funding all loan applications, cross selling financial products such as credit cards, lines of credit, Money Market accounts, IRAs, Certificate of Deposit products, sales of after market products/loan ...

  • Coastal Carolina Community College
    • Jacksonville, North Carolina
    • Financial Aid Counselor
      • Nov 2008 - Jun 2010
      • Jacksonville, North Carolina

      As a Financial Aid Counselor I was responsible for processing all student applications for Federal Financial Aid with last names ending in E-K (approx 450-500 students), collecting and reviewing proper verification documents such as tax returns, transcripts, household income, and financial record...

  • Down East Insulation and Fireplace Sales
    • Jacksonville, North Carolina
    • Office Manager
      • Jun 2007 - Nov 2008
      • Jacksonville, North Carolina

      As an Office Manager of a large insulation company, I was responsible for running front-office operations and providing dependable customer service to all those we served. My daily duties included creating customer invoices, accounts payable, answered all incoming calls, scheduling estimates, typ...

  • Belvoir Federal Credit Union
    • Woodbridge, Virginia
    • Financial Services Representative
      • Feb 2004 - May 2007
      • Woodbridge, Virginia

      As a Financial Service Representative I was responsible for opening new accounts, processing and funding all loan applications, cross selling financial products such as credit cards, lines of credit, Money Market accounts, IRAs, Certificate of Deposit products, sales of after market products/loan...

    • Teller II
      • Jan 2001 - Nov 2003
      • Aurora, Colorado

      As a bank teller I was responsible for providing excellent and accurate customer service to all credit union members. I processed all financial transactions to include check cashing, deposits, withdrawls, vault balancing, loading and balancing ATM machines, performing cash advances, opening IRA a...

Education

  • 2009 - 2014
    Coastal Carolina Community College
  • 1995 - 1998
    Harbor High School

Suggested Services

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Industry Focus. “Financial Services”

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