See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Bio

Generated by
Topline AI
Heather Capasso is a seasoned sales and customer service professional with extensive experience in various industries, including real estate, healthcare, and finance. She has a proven track record of delivering excellent customer service, managing sales processes, and resolving customer complaints. Heather holds a strong educational background, with a focus on business and management.

Experience

  • Quality Logo Products
    • Aurora, Illinois
    • Sales Assistant
      • Sep 2017 - Present
      • Aurora, Illinois

    • Patient Service Representative
      • Apr 2014 - Sep 2017

    • Sales Manager
      • Oct 2006 - Dec 2007
      • Woodridge, IL

      • Greeted prospective home buyers and register information in database• Answered client questions about home, options, and sales process.• Escorted clients through sales models and present product features• Prequalified potential clients• Completed sales and closing documents• Worked with trades to resolve home site issues• Tracked work schedules and updated clients of process• Set up payment schedules and collected payments• Worked with minimal supervision, often alone

  • Citi
    • Schaumburg, IL
    • Mortgage Processor
      • Jun 1997 - Jun 1999
      • Schaumburg, IL

      Mortgage Processor • Reviewed and analyzed real estate loan products based on approval terms and conditions• Processed real estate loan files with adherence to center process flow, time lines and accuracy• Verified all information collected by the sales managers, employment, credit scores, credit balances, payments, residency, clear tax liensBooker/Funder • Paid operating expenses of branch including day to day expenses, utilities and office supplies• Received client loan payments • Performed audit of loan documents from processors to ensure accuracy, completeness, and compliance• Entered data into booking system and generated all closing documents and loan proceed checks

  • Vanguard Leasing
    • Lombard, IL
    • Collections Specialist
      • Jun 1993 - Jun 1997
      • Lombard, IL

      Collections Associate • Interpreted customer pay histories• Calculated payments, late charges, purchase options • Collected money from delinquent accounts• Negotiated payment plans for delinquent customers• Prepared acceleration and default lettersAdministrative Collector • Prepared form letters• Expedited all overnight correspondence from collection department• Tracked and logged all collection correspondence • Created collection reports for collectors and upper management Credit Investigator• Gathered references from banks and trades• Verified licenses for attorneys and doctors• Validated corporation status• Verified all required references or licensesFile Clerk/Receptionist• Filed lease agreements using computerized filing system• Answered and routed incoming calls• Made copies of lease contracts, checks and invoices• Sorted and delivered all incoming mail

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Business and Professional Services”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles